Systems Analyst II

at  Thermo Fisher Scientific

MINIMUM REQUIREMENTS/QUALIFICATIONS:

• Bachelor’s Degree in Computer Science or related field. Equivalent work experience acceptable
• Interpersonal and communication skills, both verbal and written.
• Exceptional customer service skills.
• Enhanced PC knowledge and abilities applying Microsoft products, also Cloud experience would be beneficial.
• Ability to analyze complex systems, and solve and isolate system issues.
• Ability to work in a highly matrixed organization
• Strong ERP AS/400 (System i) experience with Infor XA (MAPICS), 5+ year’s experience preferred
• Experience in Discrete Manufacturing
• GxP experience preferred
• Able to explain and champion technical concepts to a broad audience
• Analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Excellent verbal and written communication skills and the ability to communicate effectively and professionally with a diverse group of managers, workers at all levels in a complex environment

• Analyze, document and prioritize business requirements in cooperation with key users, process owners and business leaders.
• Analyze, model and document current-state and future-state business processes.
• Design and implement process improvements and system enhancements that conform to ThermoFisher, industry and application standard processes.
• Prepare IT investment proposals and demonstrate the value of IT investments in financial and strategic terms to business and IT leadership.
• Improve the utilization of existing business applications and technologies to meet business requirements and to improve and leverage of IT assets.
• Perform data analysis using queries and ad-hoc reporting tools.
• Document application work instructions and training materials.
• Provide periodic class-room training on supported systems and changes to systems.
• Provide day-to-day application support to key users.
• Solve technical application and data issues and engage with third party suppliers for higher levels of support.
• Communicate and collaborate with users to analyze information needs and functional requirements
• Liaise between the business, technology teams and support teams
• Follow company’s Global IT Policies & Procedures
• Lead projects
• Other duties as assigned