Systems Analyst

at  Queens University

ABOUT QUEEN’S UNIVERSITY

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!

REQUIRED EDUCATION

• Four-Year Bachelor Degree in computer programming or equivalent preferred. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

REQUIRED EXPERIENCE

• More than 3 years and up to and including 5 years of experience.
• Experience in developing and/or maintaining Enterprise Systems considered an asset.
• Experience in Enterprise Resource Planning (ERP) Systems Administration considered an asset (e.g., Oracle-PeopleSoft, etc.).
• Experience in integration technologies, methods and capabilities considered an asset (e.g., REST, SOAP, API etc.).
• Experience with programming languages considered an asset (e.g., C, C++, C#, Objective-C, Java, Python, ASP, Perl, .NET, HTML5, CSS, Assembler, FORTRAN, etc.).
• Familiarity with software development best practices, including coding standards, code reviews, source control management, build processes, testing, and operations considered an asset.
• Experience in database administration/management, design and/or technologies considered an asset (e.g., MySQL, PostgreSQL, and/or Oracle/DB2, relational databases, warehoused databases, etc.).
• Experience with application change management solutions considered an asset (e.g., Phire, etc.).
• Consideration may be given to an equivalent combination of education and experience.

JOB KNOWLEDGE AND REQUIREMENTS

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
• Provide effective consultation and advice on non-straightforward and/or complex issues.
• Interaction with others requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the different needs of different audiences.
• Builds relationships, trust and credibility.
• Prioritize and distribute work to deliver objectives on time and to the highest standard.
• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
• Actively participate in project team meetings and develop individual and unit project plans.
• Lead procedural or technological change within a unit.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Seek information and input to fully understand the cause of problems.
• Appropriately assesses risks before making a decision.
• Contribute to the creation and evaluation of possible solutions.
• Take action to remove obstacles and address problems before they impact performance and results.
• Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.
• Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.

• Administers and supports servers, storage, and technology services.
• Patches, monitors, troubleshoots, and optimizes server-based systems.
• Recommends solutions and identifies opportunities to improve systems.
• Tracks user issues, generates reports, develops workflows, and requests and tracks changes to production services.
• Coordinates and implements the planning, development, testing, installation, and support of data management systems.
• Coordinates and completes systems projects.
• Prepares documentation for system configurations and operational procedures.
• Develops training materials and/or delivers training.
• Maintains operational status of production application systems.
• Configures systems and security on software so data is protected by secure means.
• Writes technical and user documentation.
• Investigates, diagnoses, and resolves escalated end user information technology issues.
• Designs, codes, tests, and debugs programs or application software.
• Other duties as required in support of the department and/or unit.