JOB SUMMARY

Employees in this class are responsible for providing daily information systems support operations and coordinating repair services with outside vendors. Work includes researching and identifying costly areas of county technology equipment and processes to reduce operating and maintenance expenses.
Employees in this class also perform hands-on computer installation, repair, and desktop support work. Work is performed under pressure involving deadlines and workflow disturbances. The Director,
Management Information Services assigns work in terms of general instructions, and reviews completed work for the nature and propriety of the final results.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of the principles, procedures, and design of PC systems and local area networks (LANs). Knowledge of current computer industry, Internet, and e-commerce technologies, trends, and
capabilities. Knowledge of Microsoft Windows and Office applications.
Skill in providing quality customer service.
Skill in working as a team member.
Skill in oral and written communications.
Skill in troubleshooting computer problems and using technology repair tools.
Ability to establish and maintain effective working relationships.
Ability to communicate technical terms and concepts.
Ability to understand and carry out complex and verbal written directions.
Ability to sit, stand, bend, crouch, stoop, and kneel, to occasionally lift light and heavy objects, and to use tools requiring a high degree of dexterity in order to perform various job tasks.

MINIMUM QUALIFICATIONS

1) Associate’s degree in computer technology or a closely related field.
2) Three (3) years of experience and/or training that includes computer programming, software
configuration, data analysis, database design/administration, networking systems, computer
operations/maintenance, and project coordination.
3) OR have a combination of education, training, and work experience that is equivalent to #1 and

2 above that provides the requisite knowledge, skills, and abilities for this job.

4) Valid State of Georgia driver’s license.
Preference
Bachelor’s degree in computer technology or a closely related field

ESSENTIAL FUNCTIONS

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Manages daily hardware, software, and desktop support. Installs, configures, and modifies personal computer (PC) hardware, software, and peripherals. Coordinates and conducts various projects involving software development, modification, or implementation; reviews work orders and identifies priorities; establishes projected timeframes for
completion of projects and performs projects accordingly; schedules regular maintenance work; assists in planning/scheduling major projects. Designs, develops, and implements computer systems; administers servers. Provides technical support for installation, maintenance, and repair of county computer systems, network systems, peripherals, and software; installs/replaces various system components; upgrades existing hardware/software; tests systems and software to ensure proper operations; troubleshoots and repairs problems involving personal computers and network systems; identifies data errors, line failures, and equipment malfunctions; initiates appropriate action to correct errors, recover data, and obtain maintenance; contacts outside service providers for repair support as needed. Monitors working conditions of equipment and performs general/preventive maintenance tasks; monitors available disk space to support computer applications; performs data backups of critical systems onto tape, diskette, or other media; performs daily backups, verifies backups, and stores in a secured location; performs computer maintenance tasks such as clearing paper jams; performs cleaning and preventive maintenance of equipment as needed. Communicates with hardware/software service representatives and technical support representatives;
provides, information concerning operational and/or mechanical problems as appropriate. Provides training, information, and support to system users and software staff regarding software
applications, computer operations, procedures, problems, and related issues; coordinates technical training by outside vendors; troubleshoots and/or resolves problems.
Conducts various research as needed; researches new software programs, computer systems, or other technologies.
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession; reviews professional publications, technical manuals, and websites to increase
knowledge of computer operations; attends user group meetings, conferences, workshops, and training sessions as appropriate. Conducts site visits to county offices or other locations to provide computer support; operates a motor vehicle to conduct site visits or perform other work activities. Provides assistance to other employees or departments as needed.

ADDITIONAL DUTIES

Employees in this classification may be expected to perform any related duties as required by proper authority.