Systems Analyst

at  Suffolk County Council

• Suffolk County Council - Endeavour House, Ipswich, Suffolk IP1 2BX / Hybrid
• £38,223 per annum (pro rata if part time)
• 37 hours per week, Flexible working options available
• Permanent
  Suffolk County Council is different. We’re a modern, flexible, and forward-thinking organisation that’s constantly evolving to meet the changing needs of our communities.

As a Systems Analyst with us, you’ll enjoy a dynamic work environment where your ideas are valued, your potential is nurtured, and your work makes a tangible difference. Ready to reimagine what your career could be?

• Would you like to work in an exciting and rewarding role within IT, developing and supporting our Customer Relationship Management (CRM) solutions, across Suffolk County Council?
• Are you passionate about using technology to improve service efficiency?
• Do you enjoy learning and implementing new, cutting-edge technologies?

We are looking for a Systems Analyst to work in the Automation Centre of Excellence team, to develop, support and grow our CRM solutions, as part of business change projects and process improvements.

• delivery and support of solutions in our CRM, GOSS
• designing and building effective solutions in our CRM, to a high standard
• liaising with suppliers, transformation programmes and customers regarding upgrades, requests for change and service enhancements
• supporting the Product Owner to assess and prioritise product backlogs and associated product roadmaps
• developing personal expertise in the CRM technologies being used
• identifying risks and issues to the Product Owner, articulating potential impacts and recommending/ implementing appropriate mitigations.