Systems Engineer I

at  World Vision International

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
Systems Engineers are responsible for maintaining, monitoring, and supporting systems in a global environment. They develop secure and highly available global cloud computing platforms, working on multiple projects as team members or advisors on projects that have system-wide impact and integrate across the organization. They also perform troubleshooting for complex hardware, software, or network problems.
Systems Engineers are responsible for developing and operating secure and highly available global cloud computing platforms. They design, install, maintain, and upgrade the enterprise systems operating environment. They are responsible for the infrastructure’s reliability, performance, and support. This includes monitoring systems, responding to problems, and planning for growth.
Individuals in this role design and build the systems infrastructure hosted on a multi-cloud platform to meet business requirements, which include servers, storage, backups, and automation. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user IDs and passwords to authorize systems access. Other responsibilities include providing operations support 24 hours per day, 7 days per week, to maintain reliable and available infrastructure systems. They analyse alerts, diagnose system failures, take corrective action, and document findings and resolutions. Systems Engineers implement and monitor system backup and restore processes, including performing disaster recovery tests.
System Engineers must have good communication skills and be able to effectively engage with system users and technical colleagues at all levels of the organization. Employees in this role demonstrate leadership competencies by directing project planning, consulting on complex technical solutions, and collaborating across all functional areas of the enterprise. Engineers possess a strong customer service orientation, ensuring all requests and problems are resolved professionally. They lead others during incidents, share their expertise with team members, and provide individual training.

BUSINESS REQUIREMENTS:

• Works with business analysts and clients to understand business needs.
• Clear understanding of business needs to ensure technical requirements meet those needs.

TECHNICAL REQUIREMENTS:

• Determines requirements impact on existing architecture, work processes and systems. Works with impacted areas to ensure proper communication / review of requirements and integration. Determines infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility.
• Identification of issues regarding impact of and integration with existing architecture, processes and systems.

QUALIFICATIONS

• Bachelor’s degree or technical institute degree/certificate or equivalent work experience.
• Requires at least 5+ years administering servers in an enterprise environment.
• Requires at least 5+ years of experience designing, configuring, and deploying server hardware.
• Typically requires 5-7 years of relevant information technology work experience.
• Minimum two (2) years of experience with Azure IaaS, PaaS
• Minimum two (2) years of Microsoft 365 and Azure tenant administration/global scope
• Microsoft Azure relevant certifications (e.g., AZ104, AZ500, AZ800)
• ITIL v3 or v4 certifications