Systems Engineer III

at  Vertex Inc

Job Description:
This position is responsible for providing support for Vertex’s Information Technology Windows systems and network computing infrastructure.

KNOWLEDGE, SKILLS AND ABILITIES:

• 5+ years of direct operating system administration, support and design including Windows, Active Directory, Group Policies, and patch management
• Experience with enterprise Disaster Recovery exercises and best practices
• Experience with VMWare ESX and Virtual Infrastructure Client
• Experience with EMC/Brocade Storage-Area Network (SAN) design and administration
• Proven experience in development of enterprise Windows strategies and associated technologies
• Demonstrable ability to articulate design points and underlying architectural elements while developing a business case in support of enterprise Windows strategies
• Multi-platform enterprise monitoring implementation experience
• Experience with multi-platform enterprise backup systems such as Veritas Netbackup or TSM
• Proven ability to manage multiple priorities and deadlines while supporting multiple technical areas of a complex computing environment
• Strong written and verbal communication skills
• Proven self-discipline and motivation
• Ability to maintain expected attendance at work.
• Proficiency in Microsoft Office packages is required.
• Ability to manage job-related and personal stress effectively.
• Must manage time and priorities effectively by completing tasks in a timely manner.
• Sufficient knowledge of business communications, including telephone, voicemail, and e-mail, and operations of office machines, such as photocopier, scanner, and fax.
• Willingness to work overtime, holidays, and weekends based on business need.

EDUCATION AND TRAINING:

• Bachelor of Science in Computer Science, Management Information Systems, or similar technical discipline or equivalent combination of education and experience.
• Six (6) plus years of experience in IT
• Or equivalent combination of education and/or experience
  Other Qualifications

The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Deliver Information Technology expertise to Vertex business projects
• Identify relevant technologies and implement solutions based upon subject-matter expertise and experience within a Windows computing environment.
• Be responsible for delivery of results against commitments while participating on cross-functional teams as required.
• Confer regularly with development staff to evaluate hardware and software needs as it relates to operational and performance requirements.
• Support in-place solutions in technology space
• Provide technical support for Vertex’s Information Technology Infrastructure, operating systems, and networks.
• Document and maintain the current environment for operational and planning purposes.
• Monitor and maintain solutions in the technology space
• Support, install, enhance, and customize network operating systems as required through the Service Desk.
• Maintain business continuity plans to include disaster recovery procedures.
• Maintain a software currency plan, including patch management processes, concerning the in-place solutions.
• Maintain a resource utilization and capacity plan for the storage infrastructure.
• Provide system performance reports to management as requested.
• Provide operational reports regarding system status and performance, problems and resolutions, service level performance, and other such status and performance measures as appropriate.
• Support a dynamic team environment at Vertex by collaborating with other departments, contributing time, effort, and ideas.
• Enhance job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies;
• Occasional travel required.
• Participate in other projects or duties.