Systems Engineer

at  Movate

Work Location: Asian Century Center, BGC, Taguig
Experience: 1-2 Years
Education Qualification: High School Diploma
No of openings: 2

REQUIRED SKILLS & DESIRED SKILLS:

1-2 years of experience in administering/supporting any of the following:
LAN/WAN environments
Office365 and Azure
Network Operations Center
Help Desk or relevant customer service skills
Experience with PSA and RMM tools
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Name(Required)
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Are you flexible working in shifts?(Required)
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How soon can you start?(Required)
Within 30 days
30-60 days
60-90 days
Are you amenable to working on-site at BGC?(Required)
Yes
No
Are you willing to work on site?(Required)
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No
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Strong quantitative and technical aptitude.
Handle escalations from Tier 1 phone calls, emails, or monitoring alert
Work support tickets that comin in via phone, email, or customer portal
Collaborate with Team Members regarding resolutions to various customers
Proven experience troubleshooting problems ranging from servers, network, and PC issues
Must provide quality customer service skills in all forms of communication
Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations
Assist Tier 1 with responding to alerts and tickets from various monitoring systems
Take ownership of tickets and customer interactions
Engage in continued certification training to improve skillset
Escalate issues to Tier 3 when needed and remediate client issues
Report critical incidents or problems that become too complex for self-resolution
Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends
Assist the Operations Center staff as needed with special projects and other duties