Systems Engineer

at  NTT Data

POSITION OVERVIEW:

The Systems Engineer is a dynamic, business-minded, and analytical individual with strong technical and communication skills with proficiency in English (written and oral). The individual will be responsible for collaborating with a diverse team of IT and business partners in analyzing, installing, configuring, and maintaining NTT Data server and storage infrastructure, as well as ensuring that security and compliance directives are strictly adhered to in the server and storage infrastructure.
The Systems Engineer performs a wide variety of functions including monitoring, evaluating, testing, installing, configuring and maintenance of the server and storage infrastructure to ensure performance meets or exceeds company and user expectations. This individual is also required to provide direction, information and recommendations regarding server and storage services including new ideas on how to further optimize the environment with cost-effective solutions.
The Systems Engineer will be required to participate in the on-call rotation schedule to cover technical support outside of core business hours and is expected to work overtime above normal working hours to meet business requirements.
Position: Systems Engineer
Hours of Work: Business Hours
Department: Information Technology

Technical Skills:

• Must Have
• Advanced knowledge with the Microsoft technology stack (Windows Server, SharePoint, SQL Server, and Active Directory)
• Advanced knowledge with VMware infrastructure virtualization
• Advanced knowledge of Cloud infrastructure (Azure)
• Experience with Terraform and Infrastructure as Code (IaC)
• Experience with on premise to cloud migrations
• Experience with DevOps and CI/CD (continuous integration/continuous delivery)
• Highly Desirable:
• Familiar with enterprise data protection and archiving technologies (Veeam)
• Familiar with enterprise storage technologies (Dell/EMC, Pure Storage)
• Familiar with IT disaster recovery process
• Familiar with PCI DSS compliance

Define server and storage requirements by working closely with business operations and customers, provision required servers and storage, then hand off infrastructure to application teams.

• Investigate and resolve server and storage access, performance, and capacity issues.
• Design and delivery of highly available and site resilient solution designs based on industry best practices and standards.
• Document solution designs and implementation procedures, and complete knowledge transfer of projects to the operation groups.
• Monitor server and storage systems by defining and configuring performance-based and capacity-based indicators and alerts.
• Perform regular maintenance of server and storage systems, apply security patches and bug fixes, and hardware and software upgrades.
• Participate in the evaluation and testing of new server systems and storage solutions.
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.
• Troubleshooting malfunctions of server and storage systems to resolve operational issues and restore services with adherence to SLAs within a 7x24x365 operational environment.
• Follow established change management process.
• Coordinate with multiple internal and external stakeholders (including but not limited to Facilities, other IT Teams, IT Security, Compliance, Business Continuity and other Business and Vendor Primes) in order to accomplish business objectives in a timely manner.
• Maintenance of on premise and cloud infrastructure
• Any other duties as assigned by management.
• Migrate existing on-premises SQL databases to Azure SQL
• Migrate existing on-premises infrastructure to the cloud

RESPONSIBILITIES:

Define server and storage requirements by working closely with business operations and customers, provision required servers and storage, then hand off infrastructure to application teams.

• Investigate and resolve server and storage access, performance, and capacity issues.
• Design and delivery of highly available and site resilient solution designs based on industry best practices and standards.
• Document solution designs and implementation procedures, and complete knowledge transfer of projects to the operation groups.
• Monitor server and storage systems by defining and configuring performance-based and capacity-based indicators and alerts.
• Perform regular maintenance of server and storage systems, apply security patches and bug fixes, and hardware and software upgrades.
• Participate in the evaluation and testing of new server systems and storage solutions.
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.
• Troubleshooting malfunctions of server and storage systems to resolve operational issues and restore services with adherence to SLAs within a 7x24x365 operational environment.
• Follow established change management process.
• Coordinate with multiple internal and external stakeholders (including but not limited to Facilities, other IT Teams, IT Security, Compliance, Business Continuity and other Business and Vendor Primes) in order to accomplish business objectives in a timely manner.
• Maintenance of on premise and cloud infrastructure
• Any other duties as assigned by management.
• Migrate existing on-premises SQL databases to Azure SQL
• Migrate existing on-premises infrastructure to the cloud.

For this role, we require the completion of Protected B/PERC security clearance from all employees to qualify for the position.

• What is Protected B/PERC Clearance? The Government of Canada Protected B security level is for sensitive government information and protected assets.
• Do you already have a protected B/PERC Clearance? If yes, you will not be required to complete another protected B/PERC security clearance to qualify for this role.
• If you do not currently have a protected B/PERC Clearance: We will work with you to obtain this clearance and inform you of the process