Systems Engineer
at NTT Data
Toronto, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 01 Dec, 2024 | Not Specified | 03 Sep, 2024 | N/A | Teams,Sql,Communication Skills,Information Technology,Software,Python,A+,Key Systems | No | No |
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Description:
MAKE AN IMPACT WITH NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
KNOWLEDGE AND ATTRIBUTES:
- Advanced knowledge of the needed infrastructure technology or Software.
- Advanced knowledge of the necessary management tools and management languages (for example PowerShell, python, SQL, ABAB etc.).
- Advanced knowledge of the underlaying protocols of the used technology.
- Advanced proficiency at troubleshooting and good technical understanding.
- Excellent verbal and written communication skills and able to explain technical content to senior leadership/management level.
- Advanced knowledge of ITIL support process (Incident, Change and Request Management).
- Ability to fully understand the business processes which are delivered with the managed system.
- Ability to research and evaluate new technologies to improve the outcome of the delivered services.
- Ability to analyze information and evaluate results to choose the best solution and solve problems.
- Ability to work and collaborate with teams from several business areas/functions in facilitating projects.
- Ability to work under pressure and meet deadlines.
- Ability to prioritize workload in a fast-paced environment.
- Ability to utilize key systems and tools related to information technology.
ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:
- Bachelor’s degree or equivalent in Information Technology or related field.
- Relevant certification for the requested technology - CCNA, MCP, A+, Linus+, Microsoft Certified.
REQUIRED EXPERIENCE:
- Advanced demonstrated experience in a similar role gained within a similar global information technology environment.
Workplace type:
Responsibilities:
KEY RESPONSIBILITIES:
- Installs, tests and maintains new hardware or software to provide new services or to resolve user and system problems.
- Performs troubleshooting and system analysis to resolve incidents and to ensure system availability.
- Performs system administration tasks including configuration, systems monitoring, troubleshooting, and support.
- Tests and validates new system to ensure that they fulfil the request functionality and quality.
- Implements backup and recovery procedures to ensure the needed availability.
- Implements and performs system monitoring for proactive support by collecting e.g. availability, performance metrics and system logs.
- Performs hardware or software upgrades and patching to support vulnerability and risk management.
- Defines, raises and executes changes as part of the Change Management Process.
- Creates system documentation and maintain fixes, modification or other changes.
- Executes task as part of the request fulfilment.
- Escalates and collaborates with vendors or other delivery organizations if needed to provide the right level of support.
- Identifies and documents potential problems of the system within the ticket tool.
- Identifies and suggests possible service improvements.
- Creates and manages tickets for the Incident Management, Change Management, Problem Management and Request Fulfilment.
- Documents work results, actions taken, steps to resolve, effort and resolution time in the ticketing system.
- Escalates problems to vendors and taking their advice how to fix technical issues.
- Performs other tasks as defined, planned, and approved by leadership team.
- Works with senior members of the team to get guidance about working procedures and technical possibilities to ensure the highest level of systems availability.
- Performs other tasks as defined, planned, and approved by leadership.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Information Technology
Graduate
Information technology or related field
Proficient
1
Toronto, ON, Canada