Systems Engineer Onboarding

at  Golabs

ABOUT THE JOB SYSTEMS ENGINEER ONBOARDING

We are a dynamic and innovative company dedicated to delivering cutting-edge solutions that empower our customers to achieve their business goals. Our team is passionate about creating seamless experiences and providing unparalleled support throughout the onboarding process.
As a Customer Onboarding Specialist, you will play a pivotal role in ensuring the successful integration of our product into our customers’ environments. You will work closely with customers to understand their unique needs, align our product’s functionality with their requirements, and provide expert guidance and support throughout the onboarding process.

KNOWLEDGE AND EXPERTISE:

• Bachelors degree in computer science, engineering, or a related field (or equivalent work experience).
• 3-5 years of experience in customer onboarding, technical consulting, or a similar customer-facing role.
• Strong technical aptitude with the ability to quickly understand complex systems and architectures.
• Knowledge of networking, security, and firewalls.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
• Proven ability to build and maintain strong customer relationships.
• Proficiency in presenting and delivering product demonstrations.
• Detail-oriented and highly organized, with the ability to manage multiple priorities and projects simultaneously.
• Strong problem-solving and troubleshooting skills.
• Self-motivated and able to work independently, as well as collaboratively within cross-functional teams.
• Advanced English proficiency, at least C1 level.

NICE TO HAVE SKILLS:

• Experience working with Azure AD, OKTA, Google Workspace, Intune, Jamf, or Kandji.
• CCST Certified.
• CCNA Certified.

• Understand the Customer Environment:
• Gain in-depth knowledge of customers’ infrastructure, systems, and processes.
• Identify potential integration points and assess any technical requirements or limitations.
• Evaluate Customer Needs:
• Collaborate with customers to understand their business requirements and challenges.
• Conduct detailed discussions and analysis to identify opportunities for our product to effectively address their needs.
• Align with Product Functionality:
• Utilize your understanding of the customer environment to guide how our product can best meet their requirements.
• Work closely with internal teams, including product management and engineering, to align customer needs with our product’s capabilities and roadmap.
• Develop and Execute Onboarding Plans:
• Create customized onboarding plans tailored to each customer’s unique requirements, timelines, and goals.
• Guide customers through the onboarding process, providing training, technical assistance, and ongoing support as needed.
• Troubleshooting and Issue Resolution:
• Serve as the primary point of contact for customers during onboarding.
• Identify and resolve technical issues, working closely with cross-functional teams to ensure prompt resolution.
• Customer Relationship Management:
• Build and maintain strong customer relationships, becoming a trusted advisor and advocate for their success.
• Continuously engage with customers to gather feedback, address concerns, and identify opportunities for improvement.
• Documentation and Knowledge Sharing:
• Document best practices, lessons learned, and customer-specific configurations.
• Share insights and expertise with the broader team to enhance the onboarding process.