Systems Engineer Operations Miles & More (M/F/D)

at  Loyalty Partner Solutions GmbH

DESCRIPTION & REQUIREMENTS

We at Loyalty Partner Solutions GmbH are pioneer and technology leaders in high-performance loyalty management software for the airline, retail, travel, and transportation sectors. From our headquarters in Munich, we develop comprehensive software solutions for the operation of complex customer loyalty programs, which we implement at our clients worldwide. We develop long-term partnerships with our clients, advise them on their digitalization journey, work on innovative ideas together and put them into practice.
Among the companies that count on our know-how are Lufthansa, for its frequent flyer program Miles & More, Deutsche Bahn AG, PAYBACK, and international air carriers such as China Southern Airlines and United Airlines.
Please note that the position is located in Munich, Germany. Three days of on-site work per week are required, and German language skills (B2 level) are a must. Thank you!

• As part of an agile team, you will manage our SaaS customer projects for our Loyalty Management Suite (LMS) while keeping operability and security in mind.
• You will maintain a holistic view of the services provided and be part of the 2nd-level on-call team.
• You will use your expertise in operations, cloud, networking, and monitoring to shape the continuous development of our projects.
• A high degree of automation is very important to us, therefore you will independently develop and manage new solutions in the area of operational control, monitoring, CI/CD deployment, and implement them independently.
• You will support the technical operation of the customer with your know-how, analyze disruptions in the team, and drive forward optimizations.
• You will independently and through training courses acquire knowledge about new tools and technologies and evaluate their suitability and economic efficiency for use in operations and in our project.