Systems Engineer (Remote, United Kingdom)

at  Live Nation

Job Summary:
JOB DESCRIPTION – Systems Engineer
Location: Remote,United Kingdom
Division: Ticketmaster UK
Contract Terms: Full Time Employee

THE JOB

Ticketmaster is seeking a talented Systems Engineer responsible for managing and designing our infrastructure. You will be responsible for the overall reliability of these infrastructure services supporting critical business applications. You will design and implement the tools that automate building and operating reliable systems. You will be supporting a high-volume 24x7 production environment, as well as development and test environments. You will help troubleshooting application and infrastructure issues. The position includes collaboration with development teams to design a scalable and supportable service-oriented architecture. This role is not directly responsible for the core ticketing business operations or applications, but rather for the infrastructure supporting those.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Experience with Amazon Web Services (AWS)
• Experience working with private on-premise datacenters
• Experience with Kubernetes and/or EKS
• Intermediate level understanding of networking concepts
• Experience managing large-scale Windows and/or Linux infrastructure across public cloud and/or private data centers
• Experience implementing automation / configuration management solutions with tools such as Ansible, Terraform, Chef, Puppet, etc
• Experience with software development life cycle (SDLC) and agile/iterative methodologies
• Various other products in our tool set you will need to use regularly: GitLab, Prometheus, Grafana, Jira
• Knowledge in observability best practices and industry trends
• Hands on experience on delivering complex software in an enterprise enviromen

WHAT YOU WILL BE DOING

• Provide subject matter expertise for our on-prem infrastructure/architecture
• Proactively identify and address stability, capacity, and performance concerns
• Implement provisioning and deployment automation when required
• Identify, develop, & implement solutions to other needs for process automation
• Checking in code for infrastructure build, automation, & tests to version control repository (GitLab)
• Support PCI / security compliance requirements (upgrades, defect management, etc)
• Regularly work with Jira, GitLab, Prometheus, Grafana, Splunk
• Liaise with other teams (Networking, Data Center Ops, Security, etc) as required
• Respond to, recover from, and prevent future occurrences of failures & outages
• Participate in on-call and potentially some after-hours support as required

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Experience with Amazon Web Services (AWS)
• Experience working with private on-premise datacenters
• Experience with Kubernetes and/or EKS
• Intermediate level understanding of networking concepts
• Experience managing large-scale Windows and/or Linux infrastructure across public cloud and/or private data centers
• Experience implementing automation / configuration management solutions with tools such as Ansible, Terraform, Chef, Puppet, etc
• Experience with software development life cycle (SDLC) and agile/iterative methodologies
• Various other products in our tool set you will need to use regularly: GitLab, Prometheus, Grafana, Jira
• Knowledge in observability best practices and industry trends
• Hands on experience on delivering complex software in an enterprise enviroment

Team Responsibilities and Focus:

• Designing scalable, automated and maintainable private cloud platform solutions
• Design and architecture of future private cloud architectures needs
• Implementation of controls to satisfy PCI requirements and participation in continuous monitoring and auditing activities
• Provide consultation and operational support work to development teams
• Education and evangelization of private cloud related capabilities
• Active participation in agile practices and cross departmental program managemen