Systems Engineer

at  Xylem

Xylem |ˈzīləm|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues. Xylem is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at

SKILLS/QUALIFICATIONS/EXPERIENCE

• Experience of providing technical application support
• Demonstrable high integrity and ethical standards
• Excellent knowledge of supporting applications on a Red Hat Enterprise Linux platform
• Ability to fault find and diagnose diverse interconnected enterprise applications
• Application support of Java applications
• Knowledge of Enterprise Message Brokers, specifically Apache-MQ
• Experience of build automation software such as Ansible and/or Puppet
• Use of source code repositories Git, SVN, etc.
• Appreciation of virtualisation and containerisation software such as VMWare, Docker and/or Kubernetes
• Experience of using and supporting Android devices
• SQL scripting knowledge
• MS SQL database administration experience – advantageous, but not essential
  Successful candidate will be required to pass UK Security Vetting (SC)

• Technical support and consultancy for the Sensus smart metering infrastructure components
• Work closely with the Service Desk to understand ticket severity and prioritise accordingly
• Troubleshoot incidents and provide resolution guidance where possible
• Adhere to agreed SLAs and OLAs for remote diagnostics, customer updates, ticket escalation and resolution
• Escalate to 4th line as required, providing details of initial analysis and diagnostics already undertaken
• Raise defect records for the development team with all supporting information and step-by-step instructions to recreate the fault
• Perform root cause analysis of problems and document findings in technical reports to be provided to our network partner and Sensus Management Team
• Provide feedback into continual improvement of Service Operations practices and processes
• Maintain Engineering knowledge base articles and actively participate in knowledge sharing within the Service Operations team
• Participate in an on-call rota to provide out-of-hours support, typically 1 week in 4