SYSTEMS INTEGRATOR 1

at  City of Toronto

Job ID: 52984
Job Category: Information & Technology
Division & Section: Solid Waste Management Services, SWM Business Services
Work Location: Metro Hall, 55 John Street (Hybrid)
Job Type & Duration: Full- time, Temporary Vacancy (Until January 2026)
Hourly Rate and Wage Grade: $48.49 - $53.14 (2024 Rates)
Shift Information: 35 hours per week, Monday to Friday
Affiliation: L79 Full- time
Number of Positions Open: 1
Posting Period: 23-JAN-2025 to 06-FEB-2025

KEY QUALIFICATIONS:

Your application must describe your qualifications as they relate to:

• Post-secondary education in computer science, business administration or other discipline pertinent to the job function or the approved equivalent combination of education and/or experience.
• Considerable experience assessing and reviewing business processes to identify options, best practices and opportunities to improve service delivery.
• Considerable experience preparing and documenting business cases, gap analyses, use cases, functional and non-functional requirements and system specifications.
• Considerable experience developing test cases and test scripts for performance, usability and acceptance testing, and executing and documenting test results of technology solutions and business processes.
• Considerable experience using a variety of software packages including process design software (e.g. Visio), project management software (e.g., MS Project) and MS Office (e.g., Power Point, Excel, Access, and Word).
• Experience contributing to development of RFPs, RFQs, RFIs and evaluation and selection of technical solutions.

• Establishes and maintains business relationships with clients to discuss/assess client’s needs and help them navigate their questions and concerns.
• Contributes to the development of project charters, statements of work and project plans.
• Identifies risks and prepares action plans to mitigate.
• Conducts or leads team in delivery of work packages.
• Liaises and co-ordinates with internal & external groups on accomplishment of deliverables.
• Prepares and presents status reports and variance explanations for work packages.
• Prepares findings and “Lessons Learned” from post-implementation project reviews.
• Assesses, analyzes, evaluates and recommends process and policy alternatives for projects and work packages.
• Redesigns business principles, processes, policies and standards by recommending best practices and improvements to current processes.
• Determines business requirements and builds consensus amongst clients.
• Prepares Business Plans, Gap Analyses, Logical Data Models and Design documents for proposed solutions that leverage information and technology as part of the solution.
• Provides input to Data Management teams on transformation of clients’ business requirements.
• Recommends improvements to current methodologies, processes, standards, and policies.
• Assists staff in understanding of business processes and logic.
• Liaises with staff in development of test strategies, test cases and test scripts for system, performance, usability and acceptance testing of system solutions developed.
• Leads team to draft implementation and rollout strategies and plans.
• Conducts walk-throughs of deliverables to identify potential problems.
• Prepares training material and documentation for use by clients and staff.
• Conducts training for clients and their staff.
• Collaborates with clients on “Go/No Go” cut-over decisions e.g. roll-outs.
• Contributes to the preparation of RFI/P/Qs and other formal project documentation.