Systems Operations Manager

at  Makeship

ABOUT THE COMPANY

Makeship empowers influencers, creators, and brands of all sizes to develop and launch limited-edition products that matter to their fans. Leveraging our design, manufacturing, and marketing expertise, we work with our partners to bring their products to life through our community-powered crowd-funding platform. Each product is given a window of 21 days to be funded by the community before we produce and ship to fans worldwide. We put our brand behind every product and guarantee quality and ethical sourcing.
We’re profitable, have grown the team from 2 to 70 people in 5 years, and have a three-year revenue growth of over 400%, ranking us 98th on The Globe and Mail’s Canada’s Top Growing Companies of 2024 list. We are also excited to announce that Makeship has officially been Great Place to Work-Certified™ for 2 years! Learn more about us at Makeship.com.

WHAT WE ARE LOOKING FOR

We are looking for a Systems Operations Manager to optimize and scale the tools, workflows and systems that power Makeship’s product design and development, customer service, and supply chain. This role will leverage data insights & user feedback to drive improvements, ensure system performance and seamless integrations, and enhance operational efficiency across teams.
Ideal candidates have experience building, managing, and scaling business systems via low-code platforms (e.g., Airtable). Strong stakeholder & project management skills are essential, as this role will lead cross-functional initiatives across the supply chain. Mandarin Chinese fluency is a strong plus.

QUALIFICATIONS:

• 5+ years of experience in supply chain operations, systems management, or business process optimization, with a track record of scaling and managing cross-functional tools and workflows.
• Expertise in managing and optimizing tools such as low-code SaaS/PaaS platforms (e.g., Airtable), automation/API platforms (e.g., Zapier), ticketing systems (e.g., JIRA, Zendesk), and CRM/e-commerce platforms (e.g., HubSpot, Shopify).
• Strong foundation in data analytics, with experience building dashboards, running (basic) queries (e.g., SQL), and turning data into actionable business insights.
• Bachelor’s degree in Business, Operations, Computer Science, Engineering, or a related field.
• Strong stakeholder & project management skills — able to lead cross-functional collaboration and manage complex, multi-team initiatives.
• Driven to deliver high-quality work, achieve operational excellence, and produce impactful outcomes.
• Eager to learn, grow, and adapt in a fast-paced environment. Open to feedback and constantly seeking improvement.

ABOUT THE ROLE

As an early member of the team, you’ll play a huge role in shaping our culture, our process, and the future of Makeship. Every day, you’ll collaborate learn more about the content creation space, and watch your work make an impact (on the company and their community!).
We want this to be the best work experience of your life, so we’ll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag. You will also be joining one of Canada’s fastest-growing start-up companies!

YOUR KEY RESPONSIBILITIES

• Manage and optimize operational systems across product development, customer service, and supply chain to ensure efficiency, scalability, and alignment with business goals.
• Lead the development and integration of tools & workflows, ensuring seamless cross-team collaboration and automation, particularly within Airtable and other low-code SaaS/PaaS platforms.
• Streamline supply chain, manufacturing, and fulfilment processes, enhancing efficiency and improving both internal workflows and customer experience.
• Own data reporting & analysis, setting up dashboards and tracking key operational metrics to identify improvements across product development, supply chain, and customer service.
• Collaborate cross-functionally with stakeholders from all teams across Makeship, ensuring tools and initiatives align with broader business strategy and goals.