Systems Operations Manager at Wells Fargo

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Operations Management, L2 Support, SRE Practices, ITIL, Incident Management, Linux, Windows, OpenShift, Kubernetes, Cloud Computing, Automation, Observability, Risk Management, Financial Platforms, Capacity Management, Problem Management

Industry

Financial Services

Description

About this role: Wells Fargo is seeking a Systems Operations Manager In this role, you will: Manage a Systems Operations team of analysts that monitor installed systems and infrastructure Engage stakeholders and internal partners associated with the Systems Operations functional area Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area Collaborate and consult with analysts, Information Technology personnel, or vendors Manage mid to highly experienced analysts Manage allocation of people and financial resources for Systems Operations Mentor and guide talent development of direct reports and assist in hiring Required Qualifications: 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of Leadership experience Desired Qualifications: Lead L2 support for banking and finance platforms ensuring stability, reliability, and compliance Manage day‑to‑day production support and platform operations Drive operational excellence, automation, and platform modernization Manage L2 support for banking and finance systems, including: Payments and money movement platforms Liquidity and cash management systems General Ledger, Accounting, and Finance reporting platforms Risk, AML, Sanctions, and Compliance applications Ensure availability, performance, and data integrity of finance systems Handle production incidents impacting business, regulatory, or customer outcomes Incident & Triage Management Lead incident triage and resolution for high‑severity production issues Coordinate with L3, engineering, vendors, and business teams Ensure clear communication during incidents and post‑incident reviews SRE & Reliability Practices Apply SRE concepts to finance platforms: Availability, latency, error rates SLIs, SLOs, and error budgets Reduce repeat incidents and operational toil Operating Systems & Platforms Functional knowledge of Linux and Windows environments Support on‑prem, hybrid, and cloud‑hosted banking systems Manage and triage workloads on OpenShift / Kubernetes Support migration of finance applications to container platforms ITIL / Service Management Own and execute ITIL processes: Incident Management Problem Management Change Management Capacity & Availability Management Ensure SLA, RTO, and RPO compliance for regulated systems Observability & Monitoring Monitor finance platforms using logs, metrics, and alerts Use dashboards to track: System health Transaction failures Batch and cut‑off processing Drive proactive issue detection and noise reduction Job Expectations: Automation & Engineering Mindset Promote automation for: Incident triage and recovery Batch monitoring and validation Common operational tasks Encourage use of scripts, runbooks, and self‑healing mechanisms Cloud & GenAI Awareness Foundational understanding of cloud services used in finance platforms Awareness of GenAI use cases in support: Knowledge and runbook retrieval Incident analysis and pattern detection Operational efficiency improvements Apply security, privacy, and regulatory considerations Strong support and production mindset Clear and concise communication Structured problem‑solving approach Experience supporting banking, Risk or finance applications Posting End Date: 23 May 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. #DNP-IND Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at: wellsfargo.com wellsfargojobs.com For questions on how to search and apply, visit frequently asked questions.

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Responsibilities

Manage a Systems Operations team to monitor infrastructure and ensure the stability and reliability of banking and finance platforms. Drive operational excellence through automation, SRE practices, and the execution of ITIL processes to minimize system downtime.