Systems Operations Manager

at  Wells Fargo

JOB EXPECTATIONS

This position will have some on-call support
This position is not available for Visa sponsorship
This position does require working from one of the posted locations in a hybrid environment

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience
• 4+ years of Platform Operations/Service Management technology experience includes incident and change management for enterprise platforms

Desired Qualifications:

• 2+ years management
• Experience with one or more Cloud platforms: OpenShift Container Platform (OCP), VMWare platform, Microsoft Solutions, TKGI (Container platform)
• Experience managing enterprise cloud or non-cloud platforms, including upgrades, migrations, or system implementations and automated scripts/tools/libraries.
• Demonstrated hands on abilities on modern platforms - ex. CaaS/PaaS/ platforms/services.
• Strong technical and operations background supporting enterprise platforms/systems.
• Improving operations practices by collaborating with product and engineering team
• Managing platform vendors for support, security, product roadmaps and other areas.
• Meeting SLA and SLOs of Operations metrics and improving production stability metrics.
• Used Incident resolution and Agile methods to drive team efficiencies and continual delivery outcomes to stakeholders.
• Built diverse teams to tackle multiple incidents and improve mean-time-to-resolve incidents.
• Ability to listen well and internalize the best ideas from across the global organization while setting a vision that everyone is excited to get behind.
• Thrived in a collaborative environment involving different stakeholder

Wells Fargo is seeking an experienced hands-on Operations Manager , part of “Chief Technology Office” , to lead our Container-as-a-Service operations team(s). As a manager, you will build/lead a team to manage operations metrics, improving operations practices, managing platform with support and roadmap activities.

In this role, you will:

• Manage, coach, and develop a team of operations managers/leads and experienced operations engineers in specialized domain areas, in roles with moderate complexity and risk responsible for enterprise platforms.
• Manage and resolve multiple incidents by identifying troubleshooting techniques to resolve it timely and facilitate with multiple teams and operations engineers, providing updates to leadership with progress and strategic solutions, and improving operations practices.
• Collaborate and influence OpenShift Container Platform (OCP) Product Managers/Engineers to drive user satisfaction, influence operations requirements and priorities in the product roadmap while being a solid advocate of agile and operations practices.
• Manage platform supporting/maintenance activities (Certificates, Patch/Upgrade, Document, etc.), call rotation with after hours support, perioding system reviews, business platform reviews, risk and compliance tasks, security and vulnerability management tasks, and technical process controls with reports.
• Manage and improve CI/CD practices, observability dashboards for platform delivery (TKGI, OCP, VMWare platform, Microsoft Solutions, etc.) tasks and taking decisions on technical changes/enhancements.
• Manage Production stability as key objective for all managed platforms and managing change & problems management tasks as per defined rules & guidelines.
• Interact directly with third party vendors and technology service providers.
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in platform operations.
• Hire, build and guide a culture of talent development to have the specialized platform operations experience and skills required to effectively support Private cloud platforms to meet business objectives, as well as conduct performance management for operations engineers

Required Qualifications:

• 4+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience
• 4+ years of Platform Operations/Service Management technology experience includes incident and change management for enterprise platforms.

Desired Qualifications:

• 2+ years management
• Experience with one or more Cloud platforms: OpenShift Container Platform (OCP), VMWare platform, Microsoft Solutions, TKGI (Container platform)
• Experience managing enterprise cloud or non-cloud platforms, including upgrades, migrations, or system implementations and automated scripts/tools/libraries.
• Demonstrated hands on abilities on modern platforms - ex. CaaS/PaaS/ platforms/services.
• Strong technical and operations background supporting enterprise platforms/systems.
• Improving operations practices by collaborating with product and engineering team
• Managing platform vendors for support, security, product roadmaps and other areas.
• Meeting SLA and SLOs of Operations metrics and improving production stability metrics.
• Used Incident resolution and Agile methods to drive team efficiencies and continual delivery outcomes to stakeholders.
• Built diverse teams to tackle multiple incidents and improve mean-time-to-resolve incidents.
• Ability to listen well and internalize the best ideas from across the global organization while setting a vision that everyone is excited to get behind.
• Thrived in a collaborative environment involving different stakeholders