Systems Operations Officer (Worktribe)

at  Royal Botanic Gardens Kew

JOB SUMMARY

Kew has committed, through its Manifesto for Change 2021-2030, to deliver science-based knowledge and solutions to protect biodiversity and use natural resources sustainably. To help deliver this, our 450 research-focussed staff require grant funding. Our small professional support team, Research Services, provides guidance and support to Kew’s researchers in the application and management of research grants. We’ve recently implemented Worktribe (a SaaS research management platform) and this role will support its continued development and use at Kew.
You’ll be responsible for the day-to-day management of the system, ensuring it is appropriately optimised and used to support our staff in accurately applying for, and managing their research grants. You’ll be expected to quickly become the systems expert, working closely with others in Research Services and our researchers who use Worktribe on a daily basis, as well as colleagues in IT, Finance and HR, ensuring it is used accurately for grant applications, oversight and reporting.

JOB DESCRIPTION

We’re looking for someone who thrives in understanding, optimising and supporting others in using IT systems. Ideally, you’ll have experience of using Worktribe, or another research management platform, and be familiar with the external funding landscape for universities and non-HEIs (such as RBG Kew), including an understanding of funders and the approaches they take to grant funding.
You’ll need to be able to take on the role of systems-expert, providing staff with the guidance they need to utilise the platform appropriately. Where optimisation or updates are required, you’ll be able to work methodically and practically to ensure appropriate testing occurs before implementing. You’ll also need to be a great communicator – whether it is providing updates to help documentation, user notes or delivering front-line support to users.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Information Technology