Systems Operations Senior Manager - Technology Command Center

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 10+ years of Technology Operations experience, of which at least 3 years of experience is in a leadership role or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 8+ years of technology leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 6+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Management experience
• Strong knowledge and understanding of observability technologies, systems monitoring and automation
• Strong understanding of core ITSM process disciplines - Incident, Problem, Chang

Desired Qualifications:

• Operations, Resource and Capacity Management
• Experience of driving large scale organization change management initiatives
• Experience in application production support and understanding of technology managemen

Wells Fargo is seeking a Senior Manager of the Technology Command Center. The Technology Command Center team is responsible for real-time monitoring of all technology environments and for mobilizing the response to service disruptions, incidents, and proactive mitigations. The Technology Command Center team works in close alignment with Enterprise Incident Management, Cyber Fusion Center, and all other command center teams. The Technology Command Center is responsible for managing, mitigating, and detailing over 100 technology incidents per month, with each incident having potential to impact enterprise availability and/or significant technology objectives. This intense and high-pressure environment must have tightly managed, efficient, and effective processes to maintain vigilant monitoring and rapid mitigation of issues impacting our most critical technology environments. Performance must meet the highest standards of quality and professionalism.

In this role, you will:

• Provide management direction and leadership of technology command center teams either via direct line or through dotted line influence
• Manage and develop teams of individual contributors and command center leaders in roles with moderate complexity and risk in Technology Operations
• Regularly interacts with technical first responder teams including IT Operations, Cyber Fusion Center, and Digital Channels etc.
• Regularly interact with senior managers and leaders concerning business process impact during large incidents
• Coordinate policy and procedures with Business Continuation, Root Cause Analysis and Service Level Management teams
• Engage and interact with line of business and technology leaders of Enterprise IT Process Technology Operations Management, managers, and subject matter experts.
• Identify and recommend opportunities for technology operations process improvements
• Drive key strategic initiatives associated with technology availability
• Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
• Institute controls to ensure appropriate risk management
• Manage the costs, demand and resource capacity for the team resources
• Develop and guide a culture of availability and talent development to meet business objectives

Required Qualifications:

• 10+ years of Technology Operations experience, of which at least 3 years of experience is in a leadership role or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 8+ years of technology leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 6+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Management experience
• Strong knowledge and understanding of observability technologies, systems monitoring and automation
• Strong understanding of core ITSM process disciplines - Incident, Problem, Change

Desired Qualifications:

• Operations, Resource and Capacity Management
• Experience of driving large scale organization change management initiatives
• Experience in application production support and understanding of technology management