Systems Support Analyst

at  Sofa Brands International

WHO ARE SOFA BRANDS INTERNATIONAL?

Sofa Brands International is a market leader, with a turnover of close to £100m, and home to five unique sofa brands: Duresta, Parker Knoll, G Plan, Collins & Hayes, The Lounge Co.
Our range of contemporary and classic styles reflect the individual needs and lifestyles of our customers and can be found in 600 retail outlets across the UK. Sofa Brands International has a collective heritage of over 500 years experience in the industry. With a wealth of design, manufacturing, sales, and marketing talent, we are a force to be reckoned with when it comes to British-made, handcrafted furniture.
At the heart of the group lies great British design and craftsmanship. Every piece of furniture from SBIs six brands is made by hand in purpose-built factories in Nottinghamshire, Wiltshire and Worcestershire. The group excels in combining the best of traditional furniture making methods with cutting-edge techniques.
At Sofa Brands International, we work hard to offer the best in the industry and were the largest manufacturer of quality sofas in UK. Our employees are the lifeblood of SBI; the group currently employs 1,100 people.

WORK EXPERIENCE

Essential

• Min 3 years working with a major ERP system
• Knowledge of business processes in finance, supply chain, or manufacturing
• Knowledge and understanding of databases and data structures
• Min 2 year experience providing end to-user support, troubleshooting and training
• Driving license

Desirable

• Experience of manufacturing industry
• Microsoft Dynamics ERP experience
• Experience of assisting on the delivery of ERP Projects or modification
• Report writing or data analytics skills such as Power BI

EDUCATION / QUALIFICATIONS

• Relevant professional IT qualifications

As a key member of the Group ERP and IT team, the Systems Support Analyst will provide support and assistance to the users of the groups business systems, primarily (but not limited to) Microsoft Dynamics AX2012 R3
Working closely with the business functions across the group, the role encompasses a wide variety of activities, including but not limited to responding to 1st line support calls; assisting the wider ERP team in delivering business improvements; and working with business system users on a day to day basis to ensure essential systems are up to date and the data is accurate.
Although primarily focused on Enterprise systems, there will be additional requirements to work with, implement and support other applications and infrastructure within the IT areas of responsibility.