Systems Support Specialist | 6-month Fixed Term Contract

at  Harrison Grierson

About Harrison Grierson
Harrison Grierson is one of Aotearoa New Zealand’s leading urban development engineering and design consultancies. We’re recognised for our innovation, knowledge and outstanding client service, and for being a great place to work. Using the latest technologies and ideas, we shape new and sustainable environments, making life better for everyone. We have long standing clients and are of a size where we can take on the big projects whilst maintaining that personable feel.
We’d describe ourselves as determined, accountable and everything we do is done with integrity. Our clients are at the centre of what we do, we build a sound understanding of their needs and deliver creative solutions. It’s fair to say that our exceptional people are at the heart of our success.
About the role
We’re looking for a Systems Support Specialist to join our Technology team for a 6-month fixed term contract. Based in our Parnell office, you’ll support our business operations nationally by providing L1/L2 technical support and troubleshooting, supporting software installations, and maintain key business applications including ERP and other project management applications.

Key responsibilities include:

• Act as the first point of contact for on-site technical support relating to hardware, software and operating systems including our ERP (Deltek) and project management applications.
• Carry out the day-to-day functions required to provide the efficient delivery of IT services and applications to HG.
• Software installation, setup and troubleshooting including telephony and video conferencing
• Work collaboratively with our multi-disciplinary teams to build strong relationships and become the subject matter expert.
• Perform analysis of the processes and systems within Deltek and other applications to assist in shaping and implementing enhancements.

Maintain training documents, produce learning resources and ensure IT documentation is kept up to date.
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Your skills and experience

Based in our Auckland office, we’re looking for a hands-on IT/Systems Support professional that can work in provide L1/L2 support to ensure operation and optimisation of our IT infrastructure and ERP systems. Our ideal candidate will have:

• 3+ years’ experience in IT support or a similar role.
• Bachelor’s degree in information technology, Computer Science, or a related field.
• Broad understanding of hardware, software and operating systems including ERP and project management applications.
• Excellent troubleshooting and problem-solving skills.
• Technical expertise in Microsoft technologies, including Windows Server, AAD and M365 suite.
• Experience with networking (LAN, WLAN, WAN)
• A good awareness of information security principles.

Strong communication skills, with the ability to explain technical concepts to non-technical users.
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Why join HG?

We’re committed to investing in our people and empowering industry leaders; therefore, we will provide you with the support, learning, and development to help you grow and take the next step. We have a team-based culture set in a creative and supportive work environment. Work life balance is something we pride ourselves on, so we have flexible hours to support you achieving that.

• Competitive salary + contemporary office space
• Chance to be involved in a wide range of projects that enhance our local communities
• Work within a diverse, inclusive, and supportive team
• Project YOU; A project dedicated to your personal growth and career development
• Active Social Club and flexible working culture

Diversity, Equity & Inclusion at Harrison Grierson
We believe in building strength through diversity and welcome applicants from all backgrounds, ethnicities, cultures and experiences. Our purpose is to create an inclusive and collaborative culture where everyone feels they belong, irrespective of race, gender, disability, culture, medical or any other qualities. We foster an environment where people are truly welcomed, respected, and valued for who they are, and where one can be themselves without the judgement of others based on qualities that may be different from others.
We are a proud founding partner of the Diversity Agenda Accord, which is focused on helping the engineering and architecture professions become more diverse and inclusive.
If this opportunity is of interest and you enjoy working with an inclusive and supportive team of professionals, then please submit your application. For a confidential chat, contact our Talent Business Partner, Ben on 09 212 6569.
Department
IT & Technology
Locations
Aucklan

• Act as the first point of contact for on-site technical support relating to hardware, software and operating systems including our ERP (Deltek) and project management applications.
• Carry out the day-to-day functions required to provide the efficient delivery of IT services and applications to HG.
• Software installation, setup and troubleshooting including telephony and video conferencing
• Work collaboratively with our multi-disciplinary teams to build strong relationships and become the subject matter expert.
• Perform analysis of the processes and systems within Deltek and other applications to assist in shaping and implementing enhancements