Systems Support Specialist - Data Center

at  TradeStation

#WEARETRADESTATION

Who We Are:
TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we’re continuously pushing the boundaries of what’s possible, encouraging out-of-the-box thinking and relentless search for innovation.

• Guarantee all established procedures related to operations at the Data Center are followed
• Ensures complete and timely hand-off of incidents to other support teams as appropriate
• Monitors the environment and resolves issues utilizing available knowledge reference documentation.
• Monitors production schedules and ensures production jobs complete successfully without issues.
• Properly complete daily procedures related to data center operation
• Work with remote technical staff at the data centers to install and deploy hardware, cabling and systems as required
• Interact with vendors to guarantee functionality of all parts of the Data Center
• Perform Data Center hardware upgrades and maintenance as needed
• Perform semi-complex web, scripting, or other system upgrades
• Identifying problems by analyzing incident trends and frequent system failures
• Perform in depth troubleshooting of hardware and OS issues on physical and virtual servers
• Understand how company systems work so that issues can be properly communicated to users and stakeholders
• Ability to identify continuous improvement opportunities on day-to-day operations, including the automation of manual processes
• Capable of writing technical documents for operational procedures
• Must be able to work holidays and overtime if neede