Systems Support Specialist II

at  Fellowes Brands

Description
Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.

We are proud to be recognized:

• Among America’s Best Midsize Employers by Forbes in 2021 and 2022
• As one of Chicago’s Best & Brightest Companies to Work For in 2022
• As a Chicago Tribune Top Workplace 2022 and 2023

As our Systems Support Specialist II, you will be in a business-facing role, supporting on the front line as we introduce, test and implement new technology into the global business.

• Be the face of the IT team, providing outstanding customer service and solutions to our global business
• Support a multi-site Microsoft Exchange hybrid environment
• Answer, manage, resolve and document incoming tickets in a timely fashion (approximately 5-8 tickets/day)
• Set up employee accounts and hardware when new employees are hired by imaging (SCCM)
• Manage Active Directory services on Microsoft Windows Server
• Maintain and implement software corporate-wide, including managing the server (Solidworks, PDMWorks, Screenconnect, Xibo, Wavelink, Netsuite, etc)
• Maintain and update the infrastructure environment including and not limited to DNS, DHCP, GPO, Citrix, Cisco
• Manage new employee onboarding (create AD, email, access, new laptop setup) and conduct New Employee Systems Training (NEST)
• Set up SharePoint document libraries and permissions
• Handle Break/Fix problems with desktops, laptop, printers and peripheral equipment
• Provide 1st and 2nd tier technical assistance and support for software applications and computer systems, to include:
• Windows 10/11 deployments and user computer setups
• Setting up an Office 365 user accounts and subscriptions
• Setting up SharePoint document libraries and permissions
• Supporting users accessing Office 365 services