Systems Support Technician

at  Public Health Solutions

COMPANY OVERVIEW:

Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.
PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 100 organizations offering various programs – such as food, housing, employment, health insurance, and sexual health services – across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity. To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings.
New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in various regions across the state. Public Health Solutions (PHS) and our WYNYC network were awarded the role of regional SCN for Brooklyn, Manhattan, and Queens.
This is a grant-funded position ending March 31, 2027.

PROGRAM DESCRIPTION:

Public Health Solutions seeks a Systems Support Technician to support the day-to-day upkeep of computer systems and infrastructure. He or she will be responsible for a proportionate share along with their peers of an Ethernet Wide Area Network with more than 500 nodes in 19 locations consisting of more than networked PCs, laptops, printers, 15 servers organized into one Microsoft Active Directory domain and hosted in Azure and locally, and 50 network devices including Cisco switches and routers. Additionally, PHS relies heavily on the Office 365 Suite of online tools, to support remote work for all staff.

POSITION SUMMARY:

We are seeking an experienced System Support Technician for the following.

• Function as principal contact for all end user support.
• Support day to day administrative operations such as account management, application monitoring, and staff scheduling needed to maintain systems.
• Perform routine computer maintenance, run regular network backups, and assure reliable and secure systems daily.
• Support end-users by identifying problems with computers, printers, other hardware, and software and troubleshooting the same.
• Respond promptly and clear to any tickets submitted in our ticketing system and keep the ticketing information up to date.
• Work closely with Management to assure seamless communication between computers and network-based systems and peripherals.
• Support remote work for most PHS staff and manage VPN connectivity issues.

QUALIFICATIONS AND EXPERIENCE:

• MCP or other industry certification preferred.
• Minimum of 3 years’ experience supporting computers and servers in a networked environment.
• Salary: $70,000 - $70,000

DESIRED SKILLS:

• In depth knowledge of the Windows environment
• Extensive experience with Office 365, Azure, and Intune as a user and administrator
• Experience with Zoom VoIP Phone and conferencing a plus
• Capacity for critical thinking in order to organize, prioritize and follow through with assignments as well as test & evaluate solutions
• Familiarity with telephone systems, handheld devices, printer and scanner hardware helpful
• Some travel within five boroughs
• Good communication and interpersonal skills

Please refer the Job description for details