Systems Tester (Junior)

at  Discovery Ltd

Business Unit: Discovery Connect
Function: IT Service Desk Support & Administration
Date: 2 Aug 2024
Discovery – Connect
System Tester (Junior)

JOB DESCRIPTION

To assist and facilitate dealing with any information technology related queries and requests in order to ensure that these users and the business can operate at an optimal level.

PERSONAL ATTRIBUTES AND SKILLS

• Interpersonal skills;
• Strong Verbal & Written communication skills;
• Ability to work under pressure (workload);
• Resilience;
• Attention to detail;
• Time management skills;
• Trouble shooting / fault diagnosis skills/ strong technical skills
• Ability to translate the customer’s experience and symptoms into meaningful information that aids resolution activities.
• Ability to understand impact and urgency in order to assign relevant priorities.

QUALIFICATION & EXPERIENCE

• Knowledge of Microsoft applications;
• Knowledge of network applications;
• Knowledge of internal IT systems (Workflow, Telephony, online systems).
• 18 months in a customer service & IT support environment (essential);
• Remote support capability (essential).
• 18 months in a customer service & IT support environment (essential);
• Remote support capability (essential).
• Matric / Grade 12
• IT related qualification

Strategic / Tactical:
Provide input as required to Team Leaders and Management on optimizing internal processes and SLA’s