TA Analytics and Processes Performance Manager

at  MSC Cruises

The TA Analytics and Processes Performance Manager is responsible to assure the availability of reliable and critical Data and Performance matrix to Crew TA and Workforce Planning operations. The primary goal of this function is to develop a strategic plan for an effective data analysis and reporting to provide actionable insights and support data-driven decision-making within the crewing departments.

The TA Analytics and Processes Performance Manager will be the primary point of contact for different stakeholders across the TA and Crewing organisations and product teams, to support the availability and maintenance of data tools to drive efficient crew management processes, optimise crew workforce planning and measure the performance of the agency network.

• Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or any related field. Advanced degree preferred.
• 5+ years of experience as Analytics Manager\/leadership role.
• 5+ years of experience in the cruise\/maritime industry.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must be proactive, self-motivated, and work well under pressure.
• Demonstrated ability to anticipate needs of the staff and to maintain an upbeat, positive, and can-do attitude.
• Excellent verbal and written communication skills.
• The ability to prioritise and organise multiple tasks in a fast-paced environment.
• Demonstrated leadership cultivating and managing teams of high-performing individuals, including effectively leading through managers of managers.
• Takes an active role in promoting a positive attitude toward culture, core values, compliance, and safety within the operations.
• Proficiency in data analysis tools and techniques, including statistical analysis, data modelling, and visualisation tools (e.g., SQL, Python, R, Tableau, Power BI, Visio).
• Strong analytical thinking and problem-solving skills with the ability to interpret complex data sets and derive meaningful insights.
• Excellent communication skills with the ability to present findings and recommendations to both technical and non-technical stakeholders.
• Attention to detail and a high level of accuracy in data analysis and reporting.

Please refer the Job description for details