Taboo Front Desk Agent

at  Great Gulf Group

aboo Muskoka is hiring Front Desk Agents! Do you love meeting new people and not only know what it means to meet customer expectations, you ‘exceed them’ for breakfast?! If you’re a self starter, can work under pressure and have a sense of urgency when it comes to delivery exceptional customer service, keep reading and see if this role is for you!
Come work & play in beautiful Muskoka! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to ‘Create happiness by offering incredible Muskoka experiences to our guests and team.” Staff housing available!
Our Front Desk Agents are very often the very first employee our guests meet. They play a critical role in ensuring our customers are happy and have an exceptional customer experience. You may think it’s only about checking guests in and out, but it’s much more than that! You are the central hub of knowing what is going on around the resort, sharing information and ensuring guests get what they need, when they need it. And, you can’t do this alone. You will work closely with your team members, supervisor and other departments. Collaboration, teamwork and communication is key! And here’s what else:

PHYSICAL REQUIREMENTS

• Must be able to work flexible hours including early mornings, evenings, weekends and holidays.
• 90% Constant standing and walking throughout shift.

• Check-in and check-out resort guests and condo unit owners in a timely, friendly, courteous manner to ensure a seamless arrival and departure experience.
• Perform and complete duties of Front Desk Operations including but not limited to taking/making guest reservations, attending to switchboard, operating Front Desk
• Promote and communicate resort and surrounding area information and activities;
• Assist in resolving guest issues;
• Answer guest inquiries promptly and in professional and courteous manner
• Work and communicate in a positive and cooperative manner with other Taboo Muskoka team members in the Guest Services Department and other resort departments;
• Complete daily and monthly reporting requirements
• Preparation of accurate daily pass along information
• Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service with each interaction. Answer guest inquiries in a timely and accurate manner.
• Maintain inventory of vacant rooms, reservations and room assignments.
• Answer guest inquiries in a timely and accurate manner.
• Knowledge of resort Health & Safety/Emergency procedures
• Other duties as assigned by Assistant Front Office Manager or Guest Services Manager
• EDUCATION AND EXPERIENCE (Education, Experience, Knowledge & Skills)
• Degree or Diploma in Hotel/Resort Management is an asset;
• Experience in Guest Services is preferred;
• Positive and dynamic personality;
• Must be computer literate, with experience in Windows, Internet, Excel spreadsheets and email. Experience with Maestro PMS is also preferred but not required.
• Able to communicate effectively and professional in English; verbal and written.
• Fluency in a second language will be considered an asset.
• Self- motivating, well organized with attention to detail
• Committed to exceed guest expectations at all times;
• Ability to thrive and work in a team environment
• Ability to multi task and prioritize work environment
• Ability to work under pressure