Talencia Consulting - IT Support Medior

at  Talencia Consulting

The Local IT Support Technician will play a vital role in handling standard changes such asstarter/leaver, walk-ups, asset management, AV support, and bespoke support. You will be part ofa team close to our stakeholders and represent the face of the IT on site.
Responsibilities
Deskside support - troubleshooting of IT related incidents from in-house software toHardware, such as Mobile devices, Laptops, PCs, and Printers
Be a local point of contact for the technical teams and provide remote hands as required
Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works to local offices
Provide meeting room support by assisting with the setting-up of video conferences and resentations. Monitor videoconferences as required
Proactively keep the colleagues you are supporting informed of any progress on their
Incident/service request
Stock management
Responsible for the New Joiner/ Leaver/ Mover tasks
Travel to offices to provide on-site support and provide remote hands as required
Track and document details of work performed including resolution steps in the ITSM
Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date
Maintain Knowledge Base articles in our ITSM
Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages
Knowledge, skills & experience
Will have a proven background in information technology and will possess the following skills and Experience
Dynamic personality with the desire to own incidents through to resolution
Excellent communication skills, both written and oral
Flexible approach to work with the ability to work effectively under pressure
Encourages Co-Operative Working
Ability to work in a fast-paced and dynamic environmen

Please refer the Job description for details