Talent Acquisition Coordinator

at  Family Resource Home Care

The Talent Acquisition Coordinator (TAC) plays a crucial role in the onboarding of caregivers for Family Resource Home Care. The TAC is responsible for efficiently onboarding a high volume of caregivers, typically ranging from 20 to 40 per week. This role is pivotal in ensuring that caregivers are well-prepared for their orientation, fostering clear communication with recruiters and branch staff, and contributing to the success of our caregiving team.
This is a remote position. Only candidates who live in Pacific Time Zone will be considered.
The best-fit candidate will be an efficient learner who retains new information well and adapts quickly to constant changes in their workflow. The TAC position manages a multi-step process from accepted offer to post-orientation. Candidate must have experience in onboarding or a similar role that requires meticulous attention to detail, managing a high volume work load, organizing a spreadsheet that tracks progress/statuses, and experience in multiple software/systems.

QUALIFICATIONS & REQUIREMENTS

• Proven experience in high volume (30+ hires per week) talent acquisition or onboarding; healthcare field preferred
• Strong organizational skills with the ability to manage multiple tasks, deadlines, and systems at once
• Excellent communication and interpersonal skills, with an emphasis on teamwork and collaboration
• Familiarity with compliance and regulatory requirements in the healthcare or home care industry is a plus
• Proficiency in using HR software and systems for tracking and maintaining caregiver information
• Moderate level proficiency in Microsoft Excel or Google Sheets
• High school diploma or equivalent required. A bachelor’s degree in human resources, business administration, or a related field is preferred
• Ability to pass background and reference checks

Caregiver Onboarding

• Coordinate and execute the onboarding process for new caregivers, ensuring that welcome email, required documentation, background checks, and tasks are completed accurately and on time.
• Provide caregivers with all necessary information and materials to prepare them for their orientation
• Answer caregiver inquiries and provide support throughout the onboarding process

Communication and Collaboration

• Collaborate closely with recruiters to obtain all required information and documentation from the interviewing process
• Maintain clear and consistent communication with branches and recruiters to keep them informed about the status of caregiver onboarding
• Address any issues or challenges in the onboarding process promptly and effectively

Orientation Support

• Provide day-of update to branch partners regarding caregiver onboarding status and those cleared to attend orientation
• Remain available to branch partners during day of orientation to answer questions about outstanding onboarding tasks and convert new hire to employee upon arrival to orientation

Compliance and Documentation

• Ensure that all caregivers’ files are complete and in compliance with company policies and regulatory requirements
• Add applicable certifications, evaluation due dates, and licenses to caregiver profiles to ensure accurate compliance reporting

Process Improvement

• Continuously identify opportunities to streamline and improve the caregiver onboarding process
• Suggest and implement enhancements to ensure a smooth and efficient experience for caregivers