Talent Acquisition Manager - Wealth Management

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KEY ACCOUNTABILITIES

• Develop and maintain pro-active and constructive relationships with clients by demonstrating an understanding of the business, the requirements and set expectations accordingly
• Manage senior stakeholders in fast-moving, complex and difficult client environments enhancing AMS’ reputation within the business acting in an advisory capacity
• Partner senior client stakeholders to define resourcing strategies and plans that meet medium to long term client objectives and enable AMS to plan ahead
• Build effective communication channels between the client hiring managers and the account team strengthening the relationship between AMS and the client
• Accurate financial forecasting and a deep understanding of the team productivity to enable resource management
• Lead and manage teams, driving the team to ensure that productivity, account profitability and customer satisfaction are priorities at all times
• Manage a team of recruiters to achieve delivery targets and contractual SLAs by providing objectives, direction and continual feedback on progress
• Work with the senior manager to define the type and level of resources required to effectively achieve delivery and profitability targets
• Deliver continuous improvement projects and client specific projects
• Identify areas of process improvement, service enhancement and opportunities to increase the scope of the service and communicate these appropriately to relevant parties.
• Support and / or manage the implementation of changes
• Responsible for spotting business development opportunities and engaging with the Senior Manager
• Hold sound knowledge of recruitment model options and design in order to promote the benefits of an outsourced solution to the client
• Custodian of the client’s Employee Value Proposition (EVP) ensuring the entire team are able to convey the proposition in a compelling way enhancing the clients brand presence in the market
• Keep abreast of market intelligence and industry trends (e.g. new technology, recruitment metrics, legislative changes) and use this insight to develop resourcing plans
• Act as a Trusted Advisor to clients and team on resourcing related matters.

SKILLS & EXPERIENCE

• Deep knowledge of the Financial Services Industry specifically in Wealth Management
• 8+ years in the recruitment Industry ideally in Financial Services
• Ideally 2-3 years of leadership experience managing a team of recruiters (Talent Manager or Team Lead)
• Experience presenting to and solving issues for senior clients and gaining their agreement to a course of action
• Ability to liaise with and influence all levels of management to agree a change of direction or new process
• Experience of developing and delivering recruitment strategies and processes to improve outcomes (e.g. decreased time to hire, increased quality of hire)
• Experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment
• Experienced at producing business orientated management information and interpreting this to draw conclusions and make recommendations
• Subject matter expertise, knowledge of local recruitment practices along with the ability to use market intelligence and analyze market trends to provide insights to clients
• Experience in the use of recruitment technology and recruitment databases
• Thorough understanding of legislation affecting area of work (e.g. age discrimination, employment risks for contractors) and ability to guide and advise clients on legislation
• Track record of managing complex, high-profile recruitment projects and multiple campaigns

We are looking for a Client Service Manager to manage a team of Wealth Management/Front Office Recruiters for one of our Financial Services Clients.
This role will require the individual to work onsite at our AMS Toronto office 2 days a week
As a Manager, you’ll be responsible for the recruitment delivery, relationship management and annual budget within a complex client solution. You’ll support the Senior Manager & Client Operations Director in driving the achievement of the business area’s commercial and people strategy.
Key success attributes include customer focus, solution orientation, agility, and ability to work in a dynamic, fast-paced environment.