Talent Acquisition Operations Manager

at  Lightspeed

Hi there! Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a Talent Acquisition Operations Manager to join our People & Culture team in Montreal.
In this role, you will partner closely with our TA leaders, talent partners, and coordinators to achieve growth and hiring goals by optimizing our TA tech stack, reporting, target setting framework, establishing effective processes, and minimising operational friction. You will use data and partner with the Talent Insights team to identify trends and improvement opportunities and will provide insights to regional TA Leaders and business leaders, empowering them to make informed hiring decisions. Additionally, you will drive Lightspeed EVP and social strategy globally to attract top talent, while supporting DEI initiatives. This role reports directly into the VP of Talent Systems, Insights & Total Rewards.
What you’ll be doing:

Talent Acquisition Strategy

• Utilize data insights, collaboration, best practice and market trends to develop the overall strategy for optimizing TA Operations including:
• Leveraging tools and automation
• Elevating the team
• Driving employment brand recognition

Talent Acquisition Team Enablement:

• Design and develop onboarding and training materials for TA Team to ensure consistency ensuring that our TA teams are set up for success
• Centralize, update and maintain all TA processes, policies and documentation into a TA knowledge Hub ensuring all materials are easily accessible to the team
• Ensure consistency in TA processes including position descriptions, job advertisements, and consistent approach to reference checks
• Coordinate training to the business (regional workshops), and maintenance of Lightspeed Labs content (i.e. Hiring in Action Workshop /Leader and Interviewer’s guide to hiring)
• Manage the day-to-day operations of the TA Technology Stack (Greenhouse, GoodTime, LinkedIn Recruiter etc) and work closely with our vendors to drive adoption rate, user success and ROI

TA Team Performance & Reporting:

• Responsibility for TA capacity planning including target setting with TA Leaders and monitoring team performance
• Completion of TA Reporting and Dashboards including Super Monday, Month-end and quarterly reports, and TA dashboards (with goal to automate/improve reporting process)
• Providing insights to TA Leaders on candidate surveys and their team performance to identify opportunities
• Utilizing AI and leveraging automations where possible to allow for more productivity and efficiency in TA function
• Partner with Talent Insights team to align on reporting tools, methodologies and best practices

Talent Sourcing Strategy

• Partner with our DEI Director and Senior Manager, TA in each region to support key global DEI initiatives
• DEI data tracking and reporting (recurring and as-needed)

And a little bit of…

• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

We’re looking for a candidate who has experience with the following:

• Proven experience leading a successful TA team and / or TA operations remit in a fast paced environment
• Experience leading internal and external EVP initiatives and campaigns
• Workday and Adaptive experience is as an asset
• Experience building and maintaining strong relationships with recruiters, hiring managers, partners and candidates.
• Contract management/agency vendor experience
• An authentic commitment to driving programs and processes dedicated to building a diverse candidate pool.
• Passion and dedication to establishing an exceptional candidate experience.
• Expert knowledge of ATS, workflow design and workforce planning.
• Expert level knowledge of excel.

What will help you kick ass in this role?

• Data and quality obsessed but with a sense of humour needed to tackle an often changing and fast-paced environment.
• Curious about technology and consistently aware of new products, apps, api’s and capabilities to automate the TA process and delight candidates.
• Insights-driven and like to go deep to understand the root cause of things
• You question the status-quo and are always looking to make improvements where possible.
• You are motivated to be a central part of a TA machine, serving to drive and add value to the growth and future of the company.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!
What’s in it for you?

Come live the Lightspeed experience…

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. .
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.

• Data and quality obsessed but with a sense of humour needed to tackle an often changing and fast-paced environment.
• Curious about technology and consistently aware of new products, apps, api’s and capabilities to automate the TA process and delight candidates.
• Insights-driven and like to go deep to understand the root cause of things
• You question the status-quo and are always looking to make improvements where possible.
• You are motivated to be a central part of a TA machine, serving to drive and add value to the growth and future of the company