Talent Acquisition Partner

at  GlowTouch LLC

UnifyCX is growing and we are looking for a Talent Acquisition Partner to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location!

WHO WE ARE:

UnifyCX is a Global company with locations in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines, that provides personalized contact centers, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.
Our motto is “Putting People First” we truly value our employees, customers, and communities. Our focus goes beyond simply filling positions; we invest in our employees’ long-term career growth. Our dedication to exceeding expectations has led to longstanding partnerships with clients, some of whom have been with us for decades. While others may speak of creating a supportive environment, we actively demonstrate it through our actions and approach.
UnifyCX is a certified woman-owned business and an EOE employer that welcomes diversity

WHAT WILL YOU DO?

As a Talent Acquisition Partner, you will be instrumental in recruiting high-quality call center agents to support our dynamic business operations. You will manage the entire recruitment lifecycle for scheduled class hiring, ensuring a seamless and efficient process. Building strong relationships with stakeholders is essential to your success in this role, as you will collaborate closely with hiring managers and other key team members to meet hiring goals and support organizational growth.

KEY RESPONSIBILITIES:

• Recruitment Management: Oversee the recruitment process for call center agents, including job posting, candidate sourcing, screening, interviewing, and selection. Ensure adherence to the scheduled class hiring process and timelines.
• Stakeholder Collaboration: Develop and maintain strong relationships with hiring managers, team leads, and other stakeholders. Understand their specific needs and preferences to effectively source and recruit suitable candidates.
• Candidate Experience: Provide a positive and professional experience for all candidates throughout the recruitment process. Communicate clearly and promptly with candidates to keep them informed and engaged.
• Sourcing and Screening: Utilize a variety of sourcing methods, including job boards, social media, and employee referrals, to attract and identify top talent. Conduct thorough screening and assessments to ensure candidates meet the required qualifications.
• Class Hiring Coordination: Manage the scheduling and coordination of recruitment classes, including organizing assessment centers, interview panels, and onboarding activities.
• Relationship Building: Build and nurture strong relationships with internal stakeholders, such as HR team members and hiring managers, to facilitate effective recruitment and address any issues or concerns.
• Recruitment Metrics: Track and analyze key recruitment metrics, such as time-to-fill, candidate quality, and sourcing effectiveness. Provide regular updates and reports to management on recruitment progress and outcomes.
• Market Insights: Stay informed about industry trends, labor market conditions, and competitor hiring practices. Utilize this knowledge to refine recruitment strategies and attract top talent.