Talent Development & Learning Coordinator - National CPA Team

at  EY

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

THE OPPORTUNITY.

The Talent Development and Learning Team for EY Canada is seeking a personable and proactive individual to help us execute the processes required by our CPA students to become members with their local CPA Body. The incumbent will work primarily with EY’s National CPA team but will also have significant interaction with CPA students from all service lines within EY.
The CPA Student Program Coordinator is responsible for answering inquiries from CPA students regarding practical experience and educational policies and processes which lead to CPA membership. The CPA Student Program Coordinator’s work includes discussions with students, performing transactions, data entry, records management and other practical experience and educational processes.

SKILLS AND ATTRIBUTES FOR SUCCESS:

• Excellent interpersonal and teamwork skills; ability to build and maintain trusted relationships
• Strong attention to detail
• Ability to remain efficient and extremely organized while handling a high volume of work; ability to prioritize and execute multiple tasks
• Strong analytical, organizational and project management skills
• Strong communication and listening skills
• Ability to take initiative and seek out answers to questions and problems
• Extremely trustworthy and capable of handling highly sensitive and confidential information
• Proficient in Excel (filters, vlookups, pivot tables or Power Query).
• Ability to learn new applications and techniques quickly and effectively (i.e. SharePoint, Qualtrics for surveys, Outlook, Zoom, Teams, etc.)
• This role involves interaction with internal and external clients and professionals nationally and globally. Professional competency in the English language is therefore a requirement of this role. Bilingualism in both French and English is considered an asset.

• Assist EY’s National CPA team with implementation and communication of major processes including onboarding, registration, practical experience requirements, education requirements, annual dues, and departures
• Support and coordination of virtual/on-site training events including, identification of class participants, facility location, timing, session counts, physical/virtual class setup (including production technologies i.e. Zoom), and general course planning
• Participate in presentations and learning sessions with CPA students as a co-presenter and producer, as needed
• Maintain and update the internal education tracker with module exam registrations and exam results
• Assist in the compilation of national examination results for CPA students, including CPA Canada’s Common Final Exam (“CFE”);
• Assist with annual CFE celebration event planning processes
• Maintains the appropriate level of CPA practical experience and educational process knowledge, customer satisfaction, and quality metrics.
• Utilizes all available knowledge sources, procedures and tools
• Answer routine practical experience and education questions from CPA students and assist with problem solving (chat, email and phone), escalating issues as necessary
• Assists in updating practical experience and education procedures and policy documents on the firm sites (i.e. SharePoint)
• Participates in regular status update meetings with the National CPA Team; and
• Helps with special projects as necessary.