Tauranga Traffic Operations Centre Systems Operator

at  Tauranga City Council

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

TE TŪRANGA | ABOUT THE ROLE

As a Systems Operator in the Tauranga Traffic Operations Centre (TTOC) , you’ll proactively monitor systems to identify, respond to, and manage traffic and public safety incidents in line with our standard operating procedures. The TTOC is staffed 24 hours a day, 7 days per week. Shifts are 7 days on 3 days off then 7 days on 4 days off.

Responsibilities of the role will include;

• Active monitoring of the roading networks within the Bay of Plenty region, detecting and responding to incidents on both local and State Highways.
• Operation of multiple ITS software applications including extensive use of CCTV cameras and other incident detection systems.
• Use of traffic control systems to assist in planned and unplanned events.
• General monitoring of public spaces and facilities cameras for disorder related offences.
• Recording and reporting public safety and traffic incidents using the TTOC incident management system, ensuring policies and procedures are followed
• Liaising with emergency services in a professional manner utilising communication systems including radio telephone.
• Developing and maintaining close relationships with internal and external stakeholders to ensure agreed outcomes.
• Conducting reviews using recorded video footage for investigative and enforcement purposes.

To succeed in this role, you’ll bring;

• The ability to pass the TCC security vetting process.
• Attention to detail with the ability to quickly to identify issues or anomalies.
• Bring a positive and proactive attitude to your work, always eager to tackle challenges and improve processes.
• Be calm under pressure with the ability to multitask when required.
• Be responsive to instructions, even in high-pressure situations.
• An accurate communication style both verbal and written, ensuring that information is accurately conveyed and understood by all stakeholders