Taxpayer Service Information Trainee

at  Commonwealth of PA

THE POSITION

Are you looking for an exciting career opportunity which will enhance your skillset and allow you to assist your fellow Pennsylvanians with valuable tax services? The Department of Revenue is seeking Taxpayer Service Information Trainees to participate in a 6 month formal, informal, and on-the-job training program to develop the knowledge, skills, and experience necessary to assist taxpayers with the review, interpretation, and explanation of Pennsylvania State tax laws, rules, regulations, and procedures. If you are ready to embark upon a challenging, yet rewarding new path with the Commonwealth, we want to meet you!

DESCRIPTION OF WORK

As a Taxpayer Services and Information Trainee, you will learn the skills necessary to provide vital assistance by phone and email to taxpayers or their representatives with inquiries concerning Personal Income Tax, Sales Tax, Employer Withholding Tax, Corporation Tax, Miscellaneous Taxes, and the Property Tax/Rent Rebate Program. Excellent communication skills are essential in order to provide clear, detailed, and concise information to taxpayers regarding specific cases and scenarios. We are looking for candidates who possess a strong work ethic and consistent organizational skills, as well as the ability to develop and maintain effective working relationships.
Interested in learning more? Additional details regarding this position can be found in the position description.

MINIMUM EXPERIENCE AND TRAINING REQUIREMENTS:

• Two (2) years of experience in the delivery of technical services and assistance to taxpayers or customers that involved the application of tax laws, rules, regulations, and procedures, and which included or was supplemented by one (1) year of direct public contact work; or
• An associate degree; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

ADDITIONAL REQUIREMENTS:

• You must be able to perform essential job functions.

LEGAL REQUIREMENTS:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Please refer the Job description for details