TD Insurance Operations Officer II, Salvage Coordinator

at  TD Bank

JOB DESCRIPTION

Working closely with the Claims Total Loss team, the Salvage unit is responsible for ensuring that total loss vehicles are transferred in ownership and sold on a timely basis through our third-party salvage vendor. Reporting directly to the Team Manager, Salvage and Loss Transfer, the salvage coordinator delivers against accountabilities to ensure vehicles are moved on a timely basis, ownerships are transferred correctly, exceptions/errors are tracked, liens are discharged and all enquiries from our salvage vendor are responded to expediently. Key skills are speed, attention to detail, and a willingness to continually learn in order to resolve complex salvage issues as they arise.

Key job duties will include:

• Administrative transfer of vehicle ownerships through various governmental agencies;
• Branding enquiries and changes;
• Timely and responsive moving of vehicles;
• Processing of salvage transactions within ClaimCenter;
• Closure of salvage logs;
• Possessing and fostering strong analytical skills and maintaining attention to detail;
• Ensuring productivity and efficiency standards are maintained on an individual level;
• Being a change leader, leading with conviction and evolving mindsets and behaviors with transparency and purpose;
• Effective communicator with the ability to demonstrate purpose and accountability;
• Developing and maintaining working relationships with internal and external partners for the purposes of delivering ongoing efficiencies and influencing industry trends and innovations;
• Protecting the interests of the organization – identifying and managing risks, and escalating them where necessary;
• Maintain and foster a fair and equitable workplace environment that supports a culture of diversity and inclusivity;
• Act as a brand ambassador for your business and the bank, both internally and/or externally;
• Embodying TD’s shared commitments:
• Think like a customer;
• Act like an owner;
• Execute with speed and impact;
• Innovate with purpose;
• Develop your colleagues;

JOB REQUIREMENTS

• superior time management skills
• excellent communication skills
• understanding of insurance is an asset
• understanding of the auto claims lifecycle is an asset
• a proven ability to demonstrate attention to detail

WHO WE ARE

As part of TD Bank Group, one of Canada’s largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.
As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

• Administrative transfer of vehicle ownerships through various governmental agencies;
• Branding enquiries and changes;
• Timely and responsive moving of vehicles;
• Processing of salvage transactions within ClaimCenter;
• Closure of salvage logs;
• Possessing and fostering strong analytical skills and maintaining attention to detail;
• Ensuring productivity and efficiency standards are maintained on an individual level;
• Being a change leader, leading with conviction and evolving mindsets and behaviors with transparency and purpose;
• Effective communicator with the ability to demonstrate purpose and accountability;
• Developing and maintaining working relationships with internal and external partners for the purposes of delivering ongoing efficiencies and influencing industry trends and innovations;
• Protecting the interests of the organization – identifying and managing risks, and escalating them where necessary;
• Maintain and foster a fair and equitable workplace environment that supports a culture of diversity and inclusivity;
• Act as a brand ambassador for your business and the bank, both internally and/or externally;
• Embodying TD’s shared commitments:
• Think like a customer;
• Act like an owner;
• Execute with speed and impact;
• Innovate with purpose;
• Develop your colleagues