TD Insurance, Operations Officer III

at  TD Bank

JOB DESCRIPTION:

* preferred candidate identified *

• As a Operations Officer, you will be responsible for providing Legendary Service to our Clients and Internal Business Partners.
• Our TAS_SupportService email channel provides us with the daily opportunity to positively impact and support frontline customer service provided by our Internal TDI partners.
• Adhere to Customer Experience Model in all Customer Interactions. Follow Customer Problem Resolution Model when handling escalated concerns from our Internal Business Partners and Clients. Provide accurate and timely follow ups.
• Partner with Internal Business Units to better facilitate processing of customer requests.
• Complete all daily/weekly reporting within established Service Level agreements. Ensure necessary due diligence is taken to maintain the accuracy of all Customer Transactions.
• Strictly follow business timelines in the management of our Day to Day processes.
• Participate and contribute to the successful implementation of projects and operational initiatives.
• Be pro-active, identify and assist to solve gaps where potential risk exists. Recommend opportunities for process improvement.

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree/ college diploma preferred and/or
• 1+ years relevant experience

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details