Team Administrator

at  Central and North West London NHS Foundation Trust

An exciting opportunity has arisen for a Band 4 administrator to join our team at the accredited Specialist Memory Service/Healthy Ageing Team in Milton Keynes. SMS provides early identification, assessment, diagnosis and support to clients who have dementia and their carers/families.
The main responsibilities of this post will include: providing administrative support to MDT colleagues within the Memory Assessment Service, booking appointments, speaking with patient/families/carers, telephone duties and collecting and analysing data as required.
We are looking for someone who is dynamic, organised, who can work autonomously as well as part of the multi-disciplinary team and who can work in an efficient manner. You will be responsible to the team manager.
To provide administrative support to the manager and the SMS multi-disciplinary team using a range of software programmes to produce reports, correspondence and minutes of meetings.
Provide and receive routine information requiring tact and persuasive skills to exchange verbal and written information across multi disciplinary services.
Exercise judgment when dealing with enquiries, analyse and resolve problems where required and within scope of role.
Plan and prioritise own workload.
Use an electronic patient record system to record information
When required service meetings including preparing appropriate papers and taking and transcribing minutes
To assist in the implementation of any database in use in the service, including on request inputting or extracting data.
Collect and collate statistical data as required for auditing purposes producing reports from the data as required.
To support the team with maintaining the KPI’s related to the patient pathway on the clinical record system
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
To be aware of all necessary quality standards and performance measures relevant for the post and ensure they are adhered to.
Maintain a high standard of confidentiality at all times.
To take part in Departmental Meetings.
To engender the development of multi-agency relationships as required within the service networking agenda

Please refer the Job description for details