Team Administrator

at  Kent Community Health NHS Foundation Trust

Team Administrators provide comprehensive administrative support to an entire team or group of people within a locality, which includes having a thorough understanding of the team’s operations and daily activities. Team Administrators oversee performance activity, ensure elements of the patient journey are co-ordinated and support short term projects.
Team Administrators are an integral part of service delivery and as such professionals in this position have excellent people skills, are great at multi-tasking and prioritising as well as being incredibly organised.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

OVERALL ACTIVITIES OF THE POST-HOLDER WILL INCLUDE:

• Facilitating the delivery of outstanding care by applying customer care principles when providing routine and complex information and guidance to patients, carers, relatives or colleagues, both verbally and in writing. This includes communicating in a professional and compassionate manner, especially when there may be barriers to understanding for example anxious patients, cultural differences, and language or communication difficulties. Responsibilities will include acting as a first point of contact for enquires by telephone, email and face to face, liaising with colleagues in other teams, services and directorates and assessing, resolving and escalating team issues.
• Ensuring the team operates effectively by undertaking comprehensive administrative tasks, such as handling team correspondence, scheduling appointments, clinics and meetings, managing agendas, diary management for the team, task related problem solving, maintaining stock of equipment and supplies and completion of standard forms, surveys and audits.
  Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent
  We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences
  We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
  The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work
  As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both
  See where you can go with KCHFT career pathways
  The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
  Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
  We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
  At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
  Find out more about the community difference here .
  Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity

Please refer the Job description for details