Team Administrator

at  Norfolk and Suffolk NHS Foundation Trust

The Norfolk & Waveney Specialist Services Care Group are looking to recruit a friendly and experienced Team Administrator to support the Parent and Infant Relationship Service (PAIRS) and the Perinatal Community Mental Health Team. This will be a split role across both teams and would suit somebody who is outgoing and confident, with the organisational skills to manage their own workload to support the needs of the service.
Duties include greeting service users and their families, responding to enquiries over telephone and e-mail, processing referrals, maintaining patient records, generating letters, producing documentation, taking and distributing minutes, and supporting senior management. Each day is different and tasks will vary.
This is a split role, which will entail Clinical Administration tasks and Management Support Administration tasks.
You will be joining a multi-disciplinary team of skilled professionals aided by a small group of dedicated administrators, in a positive and sociable working environment.
The role will come with opportunities to develop your learning and career prospects; please see “Working for your Organisation” for further information.
You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience.
Customer service skills and full administration experience will be essential for this role. The post holder will also be expected to attend meetings as required, take minutes to a high standard and follow up on any actions as necessary.
You will be joining a dedicated friendly team. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as full training will be provided. Diary management and minute taking skills are also essential.
It is important to read through the Person Specification within the Job Description and provide evidence against all essential criteria when completing the application.
This is an exciting time of Transformation of Mental Health Services in Norfolk, which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery. These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed.
Do you have the passion, ambition and creativity to help us to reach our ambition to develop our Services?
This could be your first step into developing a career within the NHS; we are passionate about Continuous Personal Development (CPD) and encourage our staff to progress within their chosen career pathway. We offer a range of qualifications, on the job learning and training that could support your future aspirations.
If this sounds like something you would be interested in then we would love to hear from you!
The role will focus on supporting the clinical team and senior management.
To provide the best service to our Service Users the ideal candidate will be able to work on their own initiative, to remain calm under pressure, and maintain a positive attitude.
Please find attached our Job Description and Person Specification for more detail on your Key Accountability, then if you feel you have what it takes to make a difference, click APPLY

Please refer the Job description for details