Team Administrator Planned Care Nursing

at  East Sussex Healthcare NHS Trust

An opportunity has arisen in the Planned Care Nursing Administration Team, the successful candidate will be based in Hastings at the Arthur Blackman Clinic.
Responsibilities include data entry, general administration work, updating the appointments system, and providing excellent customer care.
The post holder will receive incoming telephone calls from patients, carers, GPs, staff, other healthcare professionals, and external organisations, taking appropriate action which may involve discussing matters with other team members.
We are seeking candidates who possess a strong willingness to learn, relish challenges, and exhibit the ability to work independently as well as part of a collaborative team. Commitment to improving patient services and excellent communication skills are essential.
You will work alongside clinical colleagues to ensure that Planned Care Nursing flows smoothly, helping maintain an efficient and effective administration service.
You will be employed within a broader scope that encompasses District Nursing, Bladder & Bowel, Frailty Services.
Please note that our service operates seven days a week (including Bank Holidays), and weekend work on a rotating basis is part of the role, currently 1 in 7 weekends.
There will also be cross-site work, so being a car user is necessary.
The core service hours are from 08:00 to 18:00.
We are considering applicants for 22.5 to 37.5 hours per week.

We’re in search of someone who can thrive in a busy office setting. The role involves a variety of tasks:

• Inputting patient referrals into our electronic patient record system (SystmOne)
• Retrieving data as requested
• Maintaining and updating SystmOne as necessary
• Answering patient line phone calls
• Making outgoing calls to update patients on their District Nurse visits
• Organising patient information packets
• Managing the staff sickness phone for the service
• Onboarding for new starters (getting systems in place, uniform and equipment)
• Healthroster input (including generating reports)
• Processing requisitions using NHS Supply Chain and Integra as directed

YOU WILL NEED:

• A positive, can-do attitude
• A flexible approach
• A willingness to learn
• Commitment to your own development
  We are proud to provide ‘Outstanding’ care and be a great place to work
  We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
  In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
  In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
  Please refer to the job description attached.
  If you have any questions about this position please do not hesitate to contact us

• Inputting patient referrals into our electronic patient record system (SystmOne)
• Retrieving data as requested
• Maintaining and updating SystmOne as necessary
• Answering patient line phone calls
• Making outgoing calls to update patients on their District Nurse visits
• Organising patient information packets
• Managing the staff sickness phone for the service
• Onboarding for new starters (getting systems in place, uniform and equipment)
• Healthroster input (including generating reports)
• Processing requisitions using NHS Supply Chain and Integra as directe