Team Assistant (CIS)

at  Grandview Children s Centre

QUALIFICATIONS

• College diploma in a field related to Business Administration or a similar discipline or;
• Two years of experience in a related setting.
• Familiar with reporting and entering data and running reports according to established procedures into the data bases, as appropriate (e.g., ISCIS- Integrated Services for Children Information Systems
• Previous work experience in healthcare with scheduling appointments and managing multiple calendars for various disciplines.
• Client-centred / family-centred approach with strong active listening skills
• Ability to multitask and navigate multiple computer programs at the same time while speaking on the phone
• Communicate with professionalism when faced with confrontational or sensitive situations
• Ability to deal with complex inquiries from clients / caregivers
• Strong time management and multitasking skills
• Ability to stay composed and organized in a fast paced environment
• Extensive knowledge of the principles and practices of administrative services;
• Other relevant business/computer courses;
• Bilingual (Fluent in French/English) is an asset
• You have a driver’s license and access to a reliable vehicle, or reliable means of transportation.
  You have experience and knowledge working with child development and relevant services and community supports for children with special needs and their families in Durham Region. This position requires superior time management skills, a high level of accuracy with attention to detail, and demonstrated proficiency in data entry; for some assignments experience with scheduling is an asset. Well-developed conflict resolution, problem solving, interpersonal and communication skills are also essential. Preference will be given to candidates with experience in scheduling client appointments in a fast-paced environment.

LAND ACKNOWLEDGEMENT

The lands, waters, nature and sky that Grandview Kids is privileged to exist within have long been home to the Michi Saagiig Anishinaabeg. We acknowledge the lands of the traditional and treaty territories covered under the Williams Treaties, including the Mississaugas of Scugog Island First Nation, Alderville First Nation, Hiawatha First Nation, Curve Lake First Nation and the Chippewa Nation of Georgina Island, Beausoleil and Rama. We are responsible for building stronger relationships with clients, caregivers, partners and colleagues from First Nations, Métis and Inuit communities. Through our shared values of belonging, excellence, connection discovery and celebration, Grandview Kids commits to seeking truth and upholding reconciliation.
We thank all applicants. Only those selected for an interview will be contacted.

• Participates in the intake function by receiving referrals, contacting family and referring source to gather needed information and consents
• Monitoring/following up on requests for medical referrals, diagnosis or other documentation/questionnaires
• Administration of the client record according to established procedures and updating existing records with new referral request and referral concerns
• Admitting client to service navigation program and scheduling and entering initial appointments and Service Navigator appointments with client, family/caregiver, and community agencies
• Verifying and updating client and family contact information, custody status, guardianship and physician involvement and diagnosis.
• Running reports on demographic and workload data
• Obtaining informed consent for the sharing of information in accordance with Centre privacy and security practices;
• Documenting contact with family and referring source, including consents provided verbally or in writing, and uploading documents into the client record.
• Determining basic eligibility by reviewing established criteria and additional circumstances
• Discharging and redirecting to other services based on eligibility and coordinating with partners to arrange transfer to alternate services and providing information regarding partner agencies to families
• Arranging subsequent contacts as requested, including reassessments, intervention/therapy sessions, and workshops
• Providing support to the client, family, partners, staff and specialty clinics through liaison with the team
• Providing administrative support to the Welcome Centre for clients, families and visitors, receiving and directing telephone calls and processing cancellations from families, staff and partners