Team Coordinator-Medical Scheduler

at  CarePartners

Who We Are:
CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.
We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI
Overview:
CarePartners is adding to our team and we are looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner.

FULL-TIME ROLES INCLUDE WEEKEND SHIFTS (ROTATING).

This position is part of a Collective Bargaining unit and will be posted internally for a period of five (5) business days, in order to allow bargaining unit employees to apply.
What We Offer:

What The Role Involves:

• You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees
• Receiving routine referral/intake information from funders and private-pay clients
• Developing and coordinates service schedules while considering relevant factors
• Informing workers of new assignments and changes to their schedules in accordance with the collective agreement and seniority
• Entering relevant information into the automated information system/database
• Producing schedules and reports on regular basis, and on request of the Supervisor
• Receiving and manage inbound telephone calls and email inquiries related to service
• Performing other administrative duties
• Other duties as require