Team Lead Call Center

at  White Paper Alliance IT Services LLC

Responsibilities

• Recruiting and training Tele sales Representatives
• Assisting in the development of effective sales strategies
• Implementing and monitoring the performance of sales strategies
• Analyzing the performance of the tele sales team members
• Preparing and setting monthly and weekly sales targets
• Building and maintaining long-term customer relations
• Preparing and presenting detailed and accurate sales reports
• Addressing any customer queries and complaints
• Maintaining an updated record of all important customer information in the database
• Assisting in developing sales scripts
• Recording sales calls and meetings details for future reference
• Keeping a track of KPIs
• Taking up any urgent requests or queries in a timely manner

Requirements

• Bachelor’s degree in Marketing, Business Management, or a related field
• Atleast 5 years of work experience as a Telesales Manager, Telesales Representative, Telemarketing Executive , or a similar role in the Sales department
• Familiarity with the latest industry trends and developments
• Excellent communication, presentation, and negotiation skills
• Good time management and organizational skills
• Strong leadership skills
• Ability to multitask and handle stressful situations
• Highly motivated and detail-oriented individual
• Ability to work under pressure
• Proficiency in Microsoft Office
• Ability to work independently and collaboratively
• Ability to offer excellent customer service

Job Types: Full-time, Permanent

Experience:

• Team Lead: 3 years (Preferred)

Language:

• Hindi (Required)
• Any Telugu,Kannada and Tamil (Required)

• Recruiting and training Tele sales Representatives
• Assisting in the development of effective sales strategies
• Implementing and monitoring the performance of sales strategies
• Analyzing the performance of the tele sales team members
• Preparing and setting monthly and weekly sales targets
• Building and maintaining long-term customer relations
• Preparing and presenting detailed and accurate sales reports
• Addressing any customer queries and complaints
• Maintaining an updated record of all important customer information in the database
• Assisting in developing sales scripts
• Recording sales calls and meetings details for future reference
• Keeping a track of KPIs
• Taking up any urgent requests or queries in a timely manne