Team Lead

at  Computer Concepts

GENERAL INFORMATION

Location
Wellington
Expertise
Contact Centre, Leadership
Job Level
Experienced
Employment Type
Permanent full-time
Close Date
20-Oct-2024
Ref #
58457

DESCRIPTION & REQUIREMENTS

As New Zealand’s largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world.
We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.
Did you know when you dial 111 the first person you will speak to will be someone from Spark’s Customer Experience Centre? We’re looking for a passionate and experienced People Leader to come and join our team in supporting the New Zealand public in connecting to Emergency Services, and to assist our Answer Message Service customers.
This is a unique contact centre-based role where you’ll be supporting teams who have the opportunity to be skilled in supporting two different queues.

WHAT EXPERIENCE YOU’LL BRING:

• At least 2 years’ experience in leadership, people management and/or team building roles including relationship building and managing diversity.
• An ability to effectively maintain relationships, manage conflict and undertake performance management.
• Experience in providing coaching and mentoring support to team members, empowering them to take ownership, think for themselves and use their initiative to improve ways of working and customer experiences.
• Excellent communication skills - both written and verbal, a great ability to present information, articulate ideas/concepts, and influence others.
• A sense of humour, a high level of resiliency, and optimism to be able to support your team in providing the vital 111 service to your community.

Please refer the Job description for details