Team Lead Customer Service

at  Brenntag

JOB SUMMARY:

The Customer Service Team Lead is responsible to service our customers by leading their team ensuring customer excellence. The Customer Service Team Lead will support in driving profitability through active service excellence, key performance indicators and commercial excellence activities within their region. Successful Customer Service Team Leads can expect to follow a career path leading to other roles.

JOB DESCRIPTION:

• Develop and drive Customer Service Excellence
• Participate in and/or initiate ongoing process improvements related to the standardization, efficiency and effectiveness of customer service
• Assist Customer Service Managers in daily meetings including reviewing open orders, summary of statistics, credit blocks, lost opportunities, etc.
• Assist the Customer Service Manager with month end duties
• Support and liaison with the commercial team to manager portfolio of customer accounts
• Provide overall leadership and training & development for Customer Service Representatives
• Supervise and coordinate activities of the team
• Ensure safety is the first priority and that all activities are conducted in accordance with quality, healthy, safety, and environmental management systems

EDUCATION AND EXPERIENCE:

• Post-Secondary education; Bachelor’s Degree or College Diploma in Business would be preferred
• Previous experience in a customer service and/or business administration role (3-5 years)
• Sound skills in the use of Microsoft Excel, Word, and PowerPoint
• Previous experience/exposure with ERP systems, preferably SAP, would be considered an asset
• Strong communication and interpersonal skills