Team Lead - Customer Solutions Engineering

at  TrustYou

TrustYou is on a mission to help make guests happy! Listening to client feedback is a key driver for making customers happy while refining products and services.
The heart of TrustYou consists of: Customer Experience Platform (CXP), Customer Data Platform (CDP), and chatAI. The robust solution facilitates seamless customer interaction and provides data-driven insights.
TrustYou’s Customer Experience Platform (CXP) is an innovative solution that collects actionable insights and helps to make brilliant business decisions. Customer Data Platform (CDP) focuses on data-driven insights to understand your customers and market to them most effectively. chatAI is an intelligent tool that allows you to be where your customers are and respond to inquiries faster than humanly possible.
TrustYou is committed to enabling companies to build trust, make informed decisions, and emerge victorious in their industries. Learn more about TrustYou atwww.trustyou.com

• Leading the team that builds the tailored solutions for client specific needs on top of our Saas platform
• Engaging with the clients and the TrustYou teams that work closely with them to understand the business requirements, plan and estimate projects, and lead the delivery of the expected outcomes within the timelines
• Collaborating with the product teams to suggest new features for the platform and specify the requirements for them
• Hands-on support for your team with the databases maintenance, data migrations, Admin tools improvements and automation scripts
• Exploratory data analysis (EDA)
• Ensuring a positive team experience and understand each individual’s concerns and needs
• Driving Onboarding projects with Enterprise Services and Key Account Management teams (e.g: creating accounts, setups, data exports/imports for our clients)
• This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.