Team Lead, End User Computing

at  Husky Technologies

At Husky Technologies TM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky Technologies TM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky Technologies TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky Technologies TM team!

The Team Lead, End User Computing is accountable for management and operations of all end user devices and peripheral equipment. Responsibilities include design, architecture, sourcing, and management of the end user computing platform, building and maintaining technology standards based on industry best practices, managing a technology roadmap, and proposing/developing new solutions to support the business strategy. The Team Lead, End User Computing will work with the larger IT organization to deliver solutions, serve as a subject matter expert in end user computing technology, manage governance and compliance, and drive the focus to deliver an optimum customer experience.

• Identify end user technologies such as desktop workstation hardware, video conferencing technologies, printers and mobile computers which will improve customer satisfaction, reduce cost and improve efficiency.
• Architect, design, implement, test and deploy end user technology solutions
• Complete research using vendors, interviews and written materials for new and emerging technologies for input into recommendations around potential use within Husky. Research and analysis is also performed in seeking possible solutions for identified issues and problems in major platform changes and functional software deployments.
• Work with other team members to develop and test firm images that are used on the majority of our 5,000+ workstation fleet.
• Collaborate with Infrastructure, Security and other teams that interface with the end user technology team. Work with Service Desk and regions/offices to provide second level support on hardware and software environments.
• Create/test packages and scripts to be distributed through software distribution systems including SCCM and InTune.
• Collaborate with vendors and other staff to troubleshoot issues, identify platforms that meet requirements, and ensure regions/offices receive required support and services to provide end users with a stable, consistent platform.
• Create and maintain a standards catalog which lists all core end user device platform standards and/or services provided by the End User Computing team.
• Assign personnel to various projects, direct their activities, and evaluate their work to ensure timelines and service levels are met
• Monitor ongoing staff performance, identify and communicate opportunities for improvement.
• Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects IT
• Establish metrics to measure efficient use of existing systems and resources
• Promote a professional environment at all times, acting as a point of escalation for staff and internal teams
• Manage the lifecycle of all endpoint devices by establishing duty cycles and coordinating ongoing refresh initiatives
• Ensure assigned IT support tickets are triaged and resolved within agreed-to SLAs
• Other duties assigned.

REQUIREMENTS

• Comprehensive understanding of, but not limited to, PC hardware, meeting room kits, scan guns, printers, mobile devices, software, operating systems, directory services, etc.
• Experience with software distribution systems
• Experience with device and asset management required
• Experience in hardware and software design, installation, configuration, maintenance, and troubleshooting required
• Problem solving skills and ability to work under pressure
• 10+ years of professional IT experience with increasing supervisory experience.
  Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky Technologies TM conditions all offers of employment on satisfactory completion of background checks.
  Husky Technologies TM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.
  Information received relating to accommodation measures will be addressed confidentially.
  No agency or telephone inquiries please

• Identify end user technologies such as desktop workstation hardware, video conferencing technologies, printers and mobile computers which will improve customer satisfaction, reduce cost and improve efficiency.
• Architect, design, implement, test and deploy end user technology solutions
• Complete research using vendors, interviews and written materials for new and emerging technologies for input into recommendations around potential use within Husky. Research and analysis is also performed in seeking possible solutions for identified issues and problems in major platform changes and functional software deployments.
• Work with other team members to develop and test firm images that are used on the majority of our 5,000+ workstation fleet.
• Collaborate with Infrastructure, Security and other teams that interface with the end user technology team. Work with Service Desk and regions/offices to provide second level support on hardware and software environments.
• Create/test packages and scripts to be distributed through software distribution systems including SCCM and InTune.
• Collaborate with vendors and other staff to troubleshoot issues, identify platforms that meet requirements, and ensure regions/offices receive required support and services to provide end users with a stable, consistent platform.
• Create and maintain a standards catalog which lists all core end user device platform standards and/or services provided by the End User Computing team.
• Assign personnel to various projects, direct their activities, and evaluate their work to ensure timelines and service levels are met
• Monitor ongoing staff performance, identify and communicate opportunities for improvement.
• Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects IT
• Establish metrics to measure efficient use of existing systems and resources
• Promote a professional environment at all times, acting as a point of escalation for staff and internal teams
• Manage the lifecycle of all endpoint devices by establishing duty cycles and coordinating ongoing refresh initiatives
• Ensure assigned IT support tickets are triaged and resolved within agreed-to SLAs
• Other duties assigned