Team Lead (Evening) - Phoenix Youth Shelter

at  Phoenix Youth

KNOWLEDGE, SKILLS, ABILITIES AND OTHER REQUIREMENTS

• Proven ability to apply anti-oppressive practices, including harm reduction, narrative approaches, client-centered methods, and a social justice lens.
• Strong understanding of youth development and the challenges related to housing insecurity.
• Exceptional interpersonal, communication, organizational, and youth support skills.
• Experience leading and supervising employees, students, and volunteers, with demonstrated leadership abilities and a talent for building effective teams.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and internet research for work based activities.
• Physically capable of handling light lifting, climbing stairs, and maintaining a moderately active work pace.
• Extensive knowledge of community resources, government funding programs, and the social service system is an asset.
• Solid understanding of facility management, security, and health and safety practices is an asset.

EDUCATION AND EXPERIENCE

• Bachelor of Social Work or equivalent.
• Registration or Candidacy for Registration, certification, or membership of a related professional body (if applicable).
• At least three years’ experience working in a residential setting.
• At least three years’ experience in a supervisory role.
• Non-violent crisis intervention, suicide intervention, standard first aid and medication dispensing training, food safety handling or a commitment to secure those requirements within six months of being hired. Please note some of these trainings are offered in-house.
• Clear Criminal Record Check and Child Abuse Registry Check mandatory.
• Experience working for a non-profit organization is an asset.

• Ensure the program is congruent with Phoenix’s vision and values.
• Work in accordance with Phoenix’s policies, procedures, and framework of practice.TEAM LEADERSHIP
• Work with the Manager and daytime Team Lead to oversee and support the team in all case management, agency coordinated case management.
• Advocate with community agencies on behalf of the program and its youth.
• Participate in the Phoenix Housing Needs and Options Committee (as needed) in the referral process for youth and maintain strong key networks within the community.
• Responsible for ensuring that youth programming is developed, delivered, and is monitored.
• Ensuring youth information sessions such as resident meetings, housing search, addictions, and other health related topics are provided.
• Meet with youth as required to discuss case management, re-accessing the shelter, and other issues related to youth support.
• Support Phoenix’s commitment to diversity, equity, and inclusion through learning opportunities, critical self-reflection, and professional development.
• Assume on-call responsibilities and follow prescribed procedures.
• Liaise with other agencies on behalf of the program and its youth.
• Participate in community committees, projects, or activities as appropriate.
• Support the training and on-boarding of new staff at the shelter.
• Provide support and leadership to frontline staff in their daily service delivery to youth residing at the shelter.MENTAL HEALTH
• Thorough working knowledge of adolescent mental health/mental illness.
• Understanding and application of effective strategies and interventions.
• Provide leadership, guidance, and support to program staff.
• Provide supportive counselling and crisis intervention to youth in the shelter.ADMINISTRATION
• Support all aspects of the program including strategic planning, program development and implementation, community development, human resources, service delivery, financial management, communication, and evaluation.
• Oversee staff scheduling, employee payroll submissions, staff time off statistics, and wage line tracking ensuring program needs are being met.
• Assume the role and responsibilities of the manager on a temporary basis when necessary.
• Responsible to support the Phoenix Youth Shelter’s volunteer program.
• Conduct public educational presentations on behalf of Phoenix.
• Commit to Phoenix’s development by participating in internal committees, projects, and activities