Team Lead - Front of House

at  White Squirrel Golf Club

2025 Seasonal OpportunityThis role is specifically for the 2025 Season at White Squirrel Golf Club, with start dates available between April and June 2025.
Are you a University/College Student or Cottager who already has local accommodations for the summer and is looking to secure a spring/summer position? We’re excited to offer Virtual interviews to make the hiring process more convenient.

JOB DESCRIPTION: TEAM LEAD - FRONT OF HOUSE

Job Title: Team Lead - Front of House
Department: Restaurant - Front of House
Department Head: Director, Food & Beverage
Job Summary:The Team Lead - FOH will primarily work in one of the following roles: bartender, server, or support staff, while also serving as the Manager on Duty (MOD) during their shifts. In addition to performing their core responsibilities, they will be trained across all front-of-house positions and be prepared to step into any role as needed. This position requires leadership skills, flexibility, and the ability to manage both guest needs and staff performance.

Qualifications & Skills:

• Previous serving experience preferred
• Previous leadership experience preferred
• Familiarity with iPad POS systems or ability to learn quickly
• Strong communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Attention to detail and commitment to high standards of service
• Ability to work outdoors in varying weather conditions
• Team player with a positive attitude and strong work ethi

RESPONSIBILITIES:

Primary Responsibilities (Bartender, Server, or Host):

Perform assigned duties as:

• Bartender (Section A)
• Server (Section B) or
• Support Staff (Section C)
• Ensuring exceptional service and guest satisfaction.
• Fill in for other roles (bartender, server, host) as needed during staff shortages or busy periods

Manager on Duty (MOD) Responsibilities:

• Act as the MOD, overseeing front-of-house operations in the absence of senior management
• Address escalated guest inquiries, resolve complaints, and ensure a positive guest experience
• Monitor operational efficiency, including guest flow, staff coordination, and service quality
• Lead the team during busy periods, ensuring proper staff deployment and guest satisfaction
• Collaborate with other departments to ensure smooth communication and operational flow

Staff Training & Development Responsibilities:

• Participate in the onboarding and training of new front-of-house staff, ensuring they are familiar with all roles and operational standards
• Provide ongoing training and development to improve staff skills, performance, and service consistency
• Ensure new hires are effectively integrated into the team and can perform their duties independently
• Offer constructive feedback to staff to enhance performance and promote professional growth

Compliance & Safety:

• Follow Ontario SmartServe policies
• Identify and address potential hazards to maintain a safe environment for staff and guests.
• Maintain a clean, safe work environment by adhering to health and safety standards
• Take on additional duties as assigned by the Director, Food & Beverage

Qualifications & Skills:

• Previous serving experience preferred
• Previous leadership experience preferred
• Familiarity with iPad POS systems or ability to learn quickly
• Strong communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Attention to detail and commitment to high standards of service
• Ability to work outdoors in varying weather conditions
• Team player with a positive attitude and strong work ethic

RESPONSIBILITIES:

Beverage Service:

• Prepare and serve alcoholic and non-alcoholic drinks according to recipes
• Take orders and provide drink recommendations

Bar Maintenance:

• Set up and break down the bar for each shift, ensuring cleanliness and readiness
• Keep the bar clean and organized
• Stock and replenish supplies (glassware, garnishes, etc.)

Guest Interactions:

• Greet guests, take drink orders, and engage with them to ensure satisfaction.
• Handle guest concerns or complaints professionally

Compliance & Safety:

• Follow Ontario SmartServe policies
• Take on additional duties as assigned by the Director, Food & Beverage
• Maintain a clean, safe work environment by adhering to health and safety standards

RESPONSIBILITIES

Guest Service:

• Greet guests promptly and professionally as they arrive
• Take orders table-side using the iPad POS system, providing menu recommendations and assisting with dietary preferences
• Provide menu recommendations and assist guests with dietary preferences
• Ensure food and beverages are delivered to tables in a timely manner
• Connect with guests during their stay to ensure satisfaction and address any issues or special requests
• Process payments and ensure guests leave with a positive experience

Table Maintenance:

• Keep the dining area clean and organized throughout the shift
• Refill water glasses, condiments, cutlery roll-ups and assist with additional service needs

Team Collaboration:

• Work collaboratively with other team members to ensure efficient service
• Communicate effectively with kitchen, bar staff and management regarding guest orders or special requests
• Assist with bussing and resetting tables as needed

Compliance & Safety:

• Follow Ontario SmartServe policies
• Take on additional duties as assigned by the Director, Food & Beverage
• Maintain a clean, safe work environment by adhering to health and safety standards

RESPONSIBILITIES

Guest Service:

• Greet guests warmly and guide them to their assigned tables
• Manage the reservation system and organize waitlists
• Answer phone calls, provide information, and assist with reservations
• Maintain a positive, friendly demeanor with guests at all times
• Receive and process takeout orders

Table Service

• Deliver food from the kitchen to guest tables in a timely and organized manner
• Ensure the presentation and accuracy of all food orders before delivering to guests
• Assist servers by ensuring guests have everything they need during their meal
• Communicate with the kitchen to ensure food orders are completed and accurate

Table Maintenance:

• Clear dirty dishes, glassware, and silverware from tables promptly
• Reset tables for the next guests, ensuring they are clean and fully prepared
• Assist with maintaining cleanliness in the dining area, including floors and high-traffic spaces
• Refill water glasses, provide additional utensils, and support the servers in other ways

Team Collaboration:

• Work collaboratively with other team members to ensure efficient service
• Communicate effectively with kitchen, bar staff and management regarding guest orders or special requests

Compliance & Safety:

• Take on additional duties as assigned by the Director, Food & Beverage
• Maintain a clean, safe work environment by adhering to health and safety standards

Job Types: Part-time, Seasonal
Contract length: 2-6 months
Pay: $17.20-$19.00 per hour
Expected hours: 15 – 30 per week

Additional pay:

• Overtime pay
• Tips

Benefits:

• Company events
• On-site parking
• Store discount

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed
• Weekends only

Ability to commute/relocate:

• Zurich, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person
Application deadline: 2025-02-0