Team Lead - Inside Sales Central, Sales Europe, Advanced Materials (m/f/d)

at  Outokumpu

ADVANCE YOUR CAREER WITH OUTOKUMPU – TEAM LEAD, INSIDE SALES CENTRAL, SALES EUROPE, ADVANCED MATERIALS

Are you a motivated, digitally-savvy, and solution-oriented professionals ready to make a meaningful impact and lead a team? This is your opportunity to join our team at Outokumpu as Team lead, Inside Sales for Central Europe in our Business Line Advanced Materials and build and drive a team towards our goal in Customer Centricity.

ABOUT THE ROLE:

As a Team lead you will play a critical role in creating and managing a competitive team to ensure Inside sales operations run smoothly with focus on digital tool usage. A solution-oriented individual with Can-Do attitude to accept challenges with high sense of urgency.

KEY RESPONSIBILITIES:

• Leading a Team: To create & manage a competent, can do, result oriented team with quality customer service towards customers and a strong support team to our sales.
• Customer Relationship Management: Manage a team to support with portfolio of customers, and monitoring team to deliver service-related topic smoothly. Also participate in customer visits, attend exhibitions.
• Quotation Management: Implement and follow price guidance for create and manage quotations/ re-quotations to customers.
• CRM and Digital Tools Implementation: Use and implementation of CRM, other tools like WIMM usage for Inside sales related activities, KPIs with team.
• Order Processing Performance: Check, process, and confirm customer orders using SAP, ensuring compliance with delivery specifications and company guidelines.
• Order Management & Inventory Management: Crucial order delay escalation with mill and leading customer communications in case of the escalations. Leading the month and quarter maximizing invoicing activity for Finished goods inventories.